- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will ... working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support Technician (3 Positions) **GENERAL DUTIES** IT Support Assistants support routine operations ... seek a skilled and customer-oriented Service Desk IT Help Desk Tier 1 Support Technician to join our IT team. The successful candidate will provide… more
- Indigo IT, LLC (Athens, GA)
- …best practices for optimal and efficient customer service . JOB RESPONSIBILITIES: + Provide Tier 1 service desk support for moderately complex ... Service Desk Analyst Athens, GA- Hybrid (combination of on-site and... service desk , escalate the help desk ticket to the appropriate Tier 2 or… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- Weyerhaeuser (Seattle, WA)
- … service requests using defined, repeatable processes. * Handle escalations from Tier 1 IT Service Desk Specialists. * Listen to and empathize with a ... service calls for hardware replacements. * Continuously train Tier 1 IT Service Desk Specialists on new skills, tools, and processes. * Develop and… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- GovCIO (Kiln, MS)
- … Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with ... USD $13.75 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4659/jr- service - desk -technician-%28tier- 1 .0%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- MUFG (Tampa, FL)
- …A member of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... for each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first… more
- Insight Global (Tacoma, WA)
- …. Skills and Requirements - 5+ years of relevant experience as either Help Desk ( Tier 1 & 2) or Service Desk (AA w/7+ yrs of relevant experience) - ... for PC, server, mainframe applications and hardware. Theyll handle problems that the first tier of help desk support is unable to resolve. May interact with… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Hensel Phelps (Thornton, CO)
- …hardware, software, networked peripheral devices, cabling, and networking hardware and software products. + Assist Tier 1 Service Desk to work with end ... to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked # 1 in aviation and #12 overall general contractor in 2021 by… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk ...Network Troubleshooting. * Skilled in Remote Support and managing Service Desk Tickets. * Familiarity with handling… more
- Koniag Government Services (Vienna, VA)
- …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Help Desk ** **Category:** Business...- 4pm, or 9am - 5pm) Eastern Time * Help desk , customer service , and support experience with problem ... a growing and dynamic program to provide client-facing Help Desk support to the Architect of the Capitol (AOC)....Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...**Education/Certification:** + The ability to obtain at least one ( 1 ) of the following: + Current Microsoft Certified exam… more