- Merck & Co. (Rahway, NJ)
- …and optimize supplier capabilities to address business requirements.Drive cost savings and value generation, tier 1 and tier 2 supplier diversity and scope 3 ... NORAM region. Drive competitive sourcing events (RFQs, RFIs, RFPs), and support vendor selection, commercial negotiation and contracting. Support and implement… more
- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and ... support our Navy client. Under the oversight of the Customer Support Lead, the analyst's responsibilities may include: + Monitoring the customer … more
- Lancaster General Health (Lancaster, PA)
- …Lancaster General's Support Desk. + Offers Tier 1 and Tier 2 level customer support . + Works off a ticket queue to assist customer in finding ... root cause - sometimes interfacing directly with the customer and technical teams. + Performs hardware support for users, including developing specifications to… more
- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- Jabra (Lowell, MA)
- …point of contact for customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation process is followed consistently within ... of the Product Support Team, the Jabra Support Engineer, Tier 2 will...customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst (2nd & 3rd Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- Trinity Health (Livonia, MI)
- …planning, resource determinations, monitoring, coordination with and handoff to Tier 0/1 support , Tier 2 issues and escalations and overall integration ... function. Develops internal Shared Services playbook as well as customer -facing process flows and service directories that support...coordination with and handoff to Tier 0/1 support , Tier 2 issues and… more
- IBM (Rocket Center, WV)
- …per week, with flexibility for remote work on other days. Key Responsibilities: + Provide Tier 2 support for software-related issues, working closely with ... Role and Responsibilities We are looking for a skilled Tier 2 Help Desk Support ...diagnose and resolve technical issues. + Above-average communication and customer service skills, with a strong focus on user… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician...2 ),** you will act as a model of customer service excellence to all organizational staff members in supporting ... The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support . + Communicates with… more
- CUNY (New York, NY)
- IT Support Assistant (Hourly) -Client Services Desktop Support Technician Tier 2 **GENERAL DUTIES** IT Support Assistants support routine ... successful candidate will have the following responsibilities: + Provide tier 2 in-person IT support ...system upgrades, migrations, and new technology implementations + Provide customer service and ensure clients are informed of proper… more
- TEKsystems (West Bend, WI)
- …technologies and excellent customer service skills. Key Responsibilities: + Provide Tier 2 support for desktop-related issues, including hardware, ... Job Title: Desktop Support - Tier 2 ...Job Title: Desktop Support - Tier 2 Description: We are looking...Collaborate with the help desk team to ensure seamless support for end-users. + Deliver exceptional customer … more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer -oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to join ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...sites and third-party warehouses. + Provide in-person, "white glove" support to customer VIPs at RFK Main… more
- MindPoint Group (Washington, DC)
- …Washington, DC MindPoint Group is searching for a ** Tier 2 SOC Analyst** to support a law enforcement customer in Washington, DC. The Tier 2 ... Tier 2 SOC Analyst **Department:** GRC...host and network forensics, log analysis, and triage in support of incident response. + Recognize attacker and APT… more
- CACI International (St. Louis, MO)
- …and forensic artifact handling and analysis. When a CIRT is stood up, all contractors in support of CSOC Tier 2 services will be under the direct control ... CSOS II/ Tier 2 , Shift 4 Job Category:...required to deliver timely, relevant, and accurate GEOINT in support of national security. TCS will provide innovative design,… more
- Red River (Arlington, VA)
- …**Essential Duties and Responsibilities:** + Lead and manage Tier 2 Helpdesk operations, providing day-to-day support by responding to, documenting, ... IT support strategies. + Operate and maintain Tier 2 Tech Control Helpdesk functions in...+ Minimum of 5 years working experience with providing customer support and managing IT help desk… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... in a call center environment, you will work to support commercial and residential customers with their accounts. Your...by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …modification requests for Service Now Support Groups as needed. + Perform Tier 2 level customer support functions. + Submit and monitor initial ... solution delivery for both the DoD and commercial sectors. Position Overview:In support of the US Army Network Enterprise Technology Command (NETCOM) and the… more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide customer service and...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... self-directed, communicate effectively and make sound decisions to ensure customer satisfaction. + Provide excellent customer service...based on findings from service visits. + Provide other support as needed to ensure SKC operates up to… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) - Clearance Required **Department:** SOC **Location:** Washington, DC MindPoint Group is searching ... for a Incident Response Analyst to support weekend shift activities. We believe our Security Operations...to the next level and join us as a Tier 2 SOC Analyst. You will play… more
- Leidos (Aurora, CO)
- …proactive 24x7 Tier 2 software engineering and Tier 2 software application and system engineering support to operational mission systems to include ... **Description** The National Security Sector at Leidos has an opening for a Tier 2 Software Systems Engineer supporting 24x7-mission applications in Aurora,… more
