- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... 10% Type of Travel: Local * * * As a ** Deskside Support Technician ( Tier 2 ),** you will act as a model of customer service excellence to all… more
- SAIC (Ashburn, VA)
- …hardware and software in a diverse MS Windows environment. Providing Tier 2 deskside end user support including imaging, deployment, asset management, ... **Description** SAIC is seeking a Deskside support Engineer with a minimum of 4 years of experience providing desk side support , acting as senior engineer… more
- SAIC (Washington, DC)
- … engineer with a minimum of two years of experience providing Tier 2 deskside end user support including imaging, deployment, asset management, Windows ... VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper level deskside engineers. High school diploma required. Certifications desirable but not required… more
- Leidos (Rockville, MD)
- …and deskside technical support at our customer site as a ** Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** + This person ... environment. + Provide technical guidance to Tier 2 and Tier 3 support ...Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a… more
- IntelliDyne (Washington, DC)
- IT Support Technician - Deskside Work location: On-site Clearance: Position of Trust / Moderate Risk Background Investigation Status: Non-Exempt Position Salary: ... $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk. + Provide remote and on-site troubleshooting for hardware and software … more
- SAIC (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset ... **Description** Deskside support Engineer + Candidates need a minimum of 4 years of experience providing desk side support , acting as senior engineer… more
- SAIC (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment, asset ... **Description** Deskside support Engineer with a minimum of 3 years of experience providing desk side support , acting as mid-level engineer specializing in… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: DOD Public Trust Status: Non-exempt Location: Onsite (Falls Church, VA) Compensation: $31.25 Responsibilities: + ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- Leidos (Bethesda, MD)
- …where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk/ Deskside Support System Administrator to support the ... + Properly document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to resolve more complex customer… more
- TEKsystems (Coppell, TX)
- Description: This consultant will sit at a tech bar in an office doing deskside support for tier 1 and 2 issues. Provide Tier 2 Support ... the first point of escalation for tickets from the Tier 1 team * Maintain the onsite Tech Bar...& Qualifications: * L1 - L2 - Standard IT deskside support experience * Google workspace -… more
- Zelis (Boston, MA)
- …at least 3 days per week. What you'll do: + Provide exceptional tier 2 deskside and remote support to Zelis users + Provide installation, configuration, ... Zelis is hiring an Support Engineer in Boston, MA to join our...understanding and skills in SLA and KPI Management + 2 + years of e xperience handling remote VPN access… more
- SAIC (Washington, DC)
- …exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues ... that exceed Tier 1 level support . + The candidate...or ITIL certifications desired + Must possess at least 2 years of relevant work experience and a Bachelor's… more
- GovCIO (Chantilly, VA)
- …Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing systems to log, track, and ... is key to success in this role. Hands on, deskside support a must. Knowledge and skills...resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience… more
- SAIC (Scott AFB, IL)
- …responsibilities may include: . Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 ... Area Communications and Computer Systems Manager (FACCSM) Lead to support an IT Service Management effort for USTRANSCOM located...VTC, Zoom needed. . Escalates complex problems to upper-level deskside engineers. . Must have a broad base of… more
- Indigo IT, LLC (Washington, DC)
- …services and by serving on the Walk-Up Service Desk, where appropriate. They also provide Tier 2 AV/VTC support and participate in the execution of ... and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support...resolves common end-user device incidents and problems, through both deskside support services and by serving on… more
- Insight Global (Los Angeles, CA)
- …. Skills and Requirements * 2 + years of experience performing onsite deskside support o Strong tier 1/ tier 2 ... and troubleshooting expertise. You will be responsible for providing deskside laptop and mobile device support in...for providing deskside laptop and mobile device support in a classroom setting. Your responsibilities will also… more
- Link Solutions Inc (Edgewood, MD)
- …at the Chemical Biological Center IT Mission Support Center (ITMSC). The ITMSC provides Tier 2 concierge-like IT support to more than three hundred users ... hours are responded to via email, phone call, or deskside support within Service Level Agreements (SLAs)....have or be able to obtain and maintain a Tier 3 Secret Security Clearance (willing to sponsor the… more
- Insight Global (Wilton, CT)
- …license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident. The ... designated call handling and tracking system. - Provides Helpdesk, Deskside , and Walkup hardware and software support ...7/24 Global Support process by serving as tier 1/ 2 first point of contact and… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …Specialist will support the DEVCOM Analyst Center (DAC). This role provides above baseline/ Tier 2 concierge-like support to more than three hundred users ... duty hours are responded via email, phone call, or deskside support within Service Level Agreements (SLAs)....a comprehensive understanding of computer science concepts or two ( 2 +) years of relevant experience in IT/help desk roles… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and ... new services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support...in the creation of SOPs and training guides, ensuring deskside Knowledge Repository is maintained with accurate information +… more