- Aequor (Tampa, FL)
- …will be considered. Job Description: Job Summary As a member of the Specialty Service Desk , you will be responsible for delivering world class IT support ... Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more...Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... Information Systems or Equivalent Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …tickets. . **Responsibilities include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing ... ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2 ** to join our team in Washington, DC. As a… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- Tri-City Electric (Davenport, IA)
- IT Service Desk Tier 2 Davenport IA Tri-City Electric Co. is currently seeking an experienced and customer-focused IT Service Desk Tier 2 ... Technician to join our dynamic team. As a Tier 2 Technician, you will play a...Handle escalated incidents, ensuring timely resolution and adherence to Service Level Agreements (SLAs). Collaborate with other teams when… more
- CACI International (VA)
- …centralized knowledge repository for assigned applications suites. + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... professionals, responsible for: + Supporting end user applications and work in a multi- tier service desk as well as work with software development and… more
- Janus Henderson Investors (Denver, CO)
- …Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... / problems + Escalation point and liaison between Global Service Desk and Tier 3...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2 … more
- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....to Tier 1 and Tier 2 teams + Meet or exceed customer Service… more
- NuAxis Innovations (Kansas City, MO)
- ** Tier II Service Desk ...Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Robert Half Technology (Nashville, TN)
- …and maintaining end-user satisfaction. + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ...The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... seamless handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
