- SunPower (Columbus, OH)
- …of Role:** SunPower is seeking a highly skilled and motivated Escalations Specialist to support the business by handling the most challenging consumer issues. ... dealers, and subcontractors as needed. You must have strong technical aptitudes, backed by 3 + years' experience in a direct customer facing role. You should be able… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3 ** to join our team. This role ... will be based out of **Washington, DC** . As a manager of Tier 3 services will provide third level escalation support to Organize schedules, performance… more
- Insight Global (Braintree, MA)
- …healthcare client of ours is looking for a Tier 3 Support Specialist to join their growing company. * Escalation point of issues or services forwarded ... support, or assist with backend infrastructure support for the NOC and Tier 3 resource * Wireless Technologies understanding eg Meraki, Cisco, Aerohive, Ruckus,… more
- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/ Specialist to perform a wide variety of technical tasks ... and provides Tier I (Help Desk) and Tier II ( Escalation ) problem identification, diagnosis and...for dependent & health care 11 standard holidays & 3 weeks of annual leave DOM 3215 DOM 3229… more
- ManTech (Washington, DC)
- …issues for users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. + Responds to tier two ... seeking a motivated, career and customer-oriented **Lead** **Service Desk Specialist - Tier 2** to join our...our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation… more
- Janus Henderson Investors (Denver, CO)
- …problems + Escalation point and liaison between Global Service Desk and Tier 3 support teams + Perform Vendor Management duties requiring collaboration with ... all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global...to troubleshoot/fix hardware problems with company equipment + Overseeing escalation of Incidents and ensuring tickets are escalated appropriately… more
- Bright Horizons (Newton, MA)
- The Senior Applications Specialist - Support role is focused on the support of operational management applications. The individual will help manage a support desk ... individual will provide support on issues escalated from the Tier 1 role as well as issues that require...response and resolution SLAs are met, and that correct escalation paths are followed in the troubleshooting and resolution… more
- Securitas Security Services USA, Inc. (Bothell, WA)
- …the GSAM Americas Assistant Manager when he/she is out of the office. **ESSENTIAL FUNCTIONS** : + Tier 2/ Tier 3 level support for the GSAM Team in all ... and Role Based Access teams. This may include escalating Tier 3 items to various teams to...Ability to identify key issues and escalate priority to escalation points. + Ability to work with external teams… more
- Cedar Rapids Community School District (Cedar Rapids, IA)
- …modifying student progress regarding inappropriate behaviors and performance, administering intensive tier 2 and 3 behavior interventions programs to identified ... Engagement Specialist JobID: 12998 + Position Type: Student Support...enriched physical and social environment + Teach functional alternative (de- escalation ) to challenging behavior + Prevent behavioral crisis whenever… more
- Leidos (San Diego, CA)
- **Description** Leidos is seeking a Microsoft Exchange Server Specialist to support efforts for Service Management, Integration, and Transport (SMIT); virtualized ... efforts under one enterprise network. The Microsoft Exchange Server Specialist is responsible for managing the operation, servicing, troubleshooting, implementation… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- IT Help Desk Specialist Location MD - Aberdeen Proving Grounds Job Code 11344 # of openings 1 Apply Now ... The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving… more
- Compass Group, North America (Charlotte, NC)
- …to provide support and information in response to routine Employee Central inquiries. The specialist will handle and resolve general Tier 1 level issues which ... us as a company as we continue to raise the bar. Job Summary The PeopleHub Support Center HR Tech Specialist will interact with Compass Group Employees and Managers… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 (or equivalent) Personnel Security investigation granting eligibility ... Title: ASSET PROTECTION/SAFETY SPECIALIST Location: United States-Virginia-Virginia Beach Job Number: 240000JD...subcategories to data symptoms; evaluating the cause and effect escalation of red flags; interpreting trends to identify root… more
- The Greentree Group (Tallahassee, FL)
- …amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier . Flexible/hybrid working schedules and 11 paid holidays, in ... Cybersecurity Specialist + Are you a tech enthusiast who...and deficiencies to both tech and non-tech audiences. + 3 + years of experience with managing project schedules and… more
- CACI International (Shaw AFB, SC)
- …the USAF Network Operations Security Center (NOSC). This position works at the customer on-site Tier 3 support location at Shaw Air Force Base in South Carolina. ... Cybersecurity Counter Access Specialist Job Category: Information Technology Time Type: Full...make recommendations for correcting network security incidents; and coordinate escalation of security issues requiring detailed analysis. + Build… more
- Merck (Elkton, VA)
- **Job Description** We currently have a Senior Specialist of Engineering position available in Technical Operations with people management and area leadership ... compliance excellence in all assignments + Lead team to Rigorous adherence to tier and IPT standard work + Develop strategy for team success in collaboration… more
- Leidos (Kansas City, MO)
- …will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to ... users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include: +...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Robert Half Technology (PA)
- …projects related to platform extendibility, data integrity, and other HR-related systems * Provide tier 3 escalation for system support cases * Execute ... process improvements, innovative solutions, policy changes, and/or major variations from established policy * Translate functional requirements into technical documentation to support specific implementation scenarios, reports, or queries * Support, document,… more
- DriveTime (Mesa, AZ)
- …_What business need does this position exist to fill? (Maximum of 3 Sentences)_ This position involves assigning qualifying accounts for repossession, supporting ... customers in a timely manner + Assist management in reviewing vehicle damages for escalation + Send documentation to customers to outline the unwind process and the… more
- Merck (Wilson, NC)
- …site locations. + Leads Tier 2 meetings for the direct material category. Participates in Tier 3 , Tier 5, and Tier 6 preparation meetings. + Ensures ... for developing and managing supplier improvement plans. + Leads the Field Specialist /Associate Director team for root cause investigations of supplier Quality and… more