- Novo Nordisk Inc. (Plainsboro, NJ)
- … customer feedback is integrated into their processes and initiatives. The voice of customer program lead will build a team to support the needs of ... you ready to experiment with us? The Position The Voice of Customer (VoC) Program Lead will spearhead the enterprise-wide Novo Nordisk Inc (NNI) VoC… more
- Merck & Co. (Rahway, NJ)
- …and Technology Organization. This position is responsible for providing strategic program leadership, technical expertise, and project management in the scale-up, ... on autoinjectors, prefilled syringes, and other drug delivery systems. The director will lead a team of engineers and technical staff to support global and… more
- Amazon (Seattle, WA)
- …The WWDE org creates shared services to fulfill the vision of hub that channels voice of customer that enable business teams across Amazon to demonstrate their ... & work with dedicated engineers to building hub of Customer Obsession at Amazon. "We see our customers as...Cord mechanism at Amazon. Key job responsibilities A Technical Program Manager (TPM) is responsible for the end to… more
- Amazon (Sunnyvale, CA)
- … program from end to end-- defining metrics and processes. As the Owner for the Voice of the Customer (VOC) program you will be responsible for developing ... and cohesive VOC program that allows our organization to react to customer escalations seamlessly. You will leverage data to drive proactive actions that will… more
- Amazon (Boston, MA)
- …right mechanisms are in place for AFX leadership and capability teams to leverage Voice of the Customer (VoC) in product design and development, upstream with ... leading go-to-market tooling that enables AWS Field teams (our customer ) to exceed business outcomes and accelerate AWS cloud...strategy and improve our tooling. This role will 1/ lead and scale our feedback, ideas and intake mechanisms… more
- BAE Systems (Herndon, VA)
- …Systems Engineers to join our technology-based program supporting a key government customer . + Design, test and deploy new Voice infrastructure + Implement ... all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security...experienced Voice Engineers to join our technology-based program supporting a key Government customer . A… more
- AIG (Jersey City, NJ)
- …reimagining the way we help customers to manage risk. Join us as an AVP, Voice Services Engineer to make more of your specialist expertise and experience. Make your ... drives innovation across the organization. How you will create an impact The core voice architect is a technical subject matter expert focused on all areas of… more
- Wells Fargo (Westlake, TX)
- …(Senior Product Designer) as we kick off our CCaaS program that will reinvent customer service in voice channel. Learn more about the career areas and lines ... voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Manage the...and analyze high profile or complex projects and may lead projects or teams of user centered design specialists… more
- ManTech (Herndon, VA)
- …career and customer -oriented Voice Engineer to join our team for a program that supports a variety of customer IT requirements with a focus on providing ... **Responsibilities include, but are not limited to:** + Attending customer meetings. + Troubleshooting Voice hardware and...guidance in only the most complex situations. + May lead teams or projects with moderate resource requirements, risk,… more
- Chewy (Bellevue, WA)
- …a skilled and strategic Sr Employee Engagement Manager to join our world-class Customer Service (CS) organization! We recognize the impact of employee engagement on ... our workplace culture. In this pivotal role, you will lead efforts to gather, analyze, and synthesize employee feedback...feedback and insights. You will have ownership of our Voice of the Team Member initiatives, ensuring that employee… more
- YMCA of Central New York (Fayetteville, NY)
- …+ Demonstrate a sincere desire to improve the Arts Branch of the YMCA's Music Program . + Demonstrate the ability to lead and motivate students. + Demonstrate ... Job Title: Music Lesson Instructor - Voice Reports To: Music Coordinator Work Location: Hal...Instructor must deliver safe and effective lessons, enforce all program policies, and ensure that member needs are met… more
- Bath & Body Works (West Chester, OH)
- …and others. Our associates are dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and ... in-store shopping experiences + Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering… more
- Chick-fil-A (Atlanta, GA)
- …closely with field operations to represent voice of the Operator in addition to voice of the customer , and communicating the plan to the chain. + Partner ... organization. Additionally, he or she must be able to lead and manage projects with excellence. This person must...strategies and will be a Liaison to partners including Customer Digital Experience, International, Business Incubation and Service &… more
- Ensign-Bickford Aerospace and Defense (Simsbury, CT)
- …to learn more. Job Description EBAD seeks an accomplished professional for the position of Program Lead , reporting to a Program Manger. Job Summary: The ... the primary point of contact for external customers. The Program Lead works with the assigned ...+ Facilitates internal & external communication + Is the voice of the customer to keep the… more
- Citigroup (O'Fallon, MO)
- …business stakeholders + Maintain a high degree of compliance excellence by managing all Voice of Customer program documentation and reporting and be ... focus areas to improve client experience, utilizing client experience surveys, customer complaints and employee Tell-Us submissions + Partner with Client Experience… more
- Saildrone (Alameda, CA)
- …for humanity and future generations. The Role Saildrone is seeking a hands-on Oceanographic Program Data lead to fill a central role in the implementation of ... Data business line through data management, data analysis, and customer engagement. As a member of the Program...engineering work meets the set requirements. * Be the voice of the customer to represent data… more
- Amazon (Seattle, WA)
- …lead cross-cutting engagements that concurrently activate multiple customers. These 1-many customer engagements raise brand awareness, capture the voice of ... Description As a Strategy and Transformation Lead for Amazon Web Services (AWS), you will...and experience across two core functional areas: 1. The Customer Transformation function works hand-in-hand with Sales, Executive Advisors,… more
- GE HealthCare (Waukesha, WI)
- …builds a healthier world. **Job Description** **Roles and Responsibilities** + As the Program Excellence Lead for the Imaging segment under GE Healthcare, you ... Clearly define and lead Community of Practice for PMO segment's leaders, program /project managers and LPIs, to create Center of Excellence for Program … more
- Medtronic (Northridge, CA)
- …for patients, HCPs and caregivers. This role will work closely with the Voice of Customer team, User Experience Designers and Researchers, Software Developers, ... helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in...the decision dynamics are evolving; patients have a stronger voice in therapy choice, care is transitioning away from… more
- RTX Corporation (Portsmouth, RI)
- …solves tough, meaningful problems that create a safer, more secure world. The Principal Program Quality Lead (PQL) in Naval Power will support the SPY-6 ... and regulatory standards. The individual will act as the voice of the customer to assure mission...Assuring inclusion of quality requirements, planning, and consistency for program proposals and ROMs. + Monitor / lead… more
