- IT Concepts (Falls Church, VA)
- …individuals to join our team. IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, ... strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + Identifies, troubleshoots, or resolves… more
- General Dynamics Information Technology (Quantico, VA)
- …to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ... technical challenges. The Navy **NCIS** team is searching for ** Help Desk Analyst - Tier I** to...IT support experience + Experience supporting **ticket resolution and end user support** + **Security+** + **Secret**… more
- General Dynamics Information Technology (Falls Church, VA)
- …Secret **Public Trust/Other Required:** NACLC (T3) **Job Family:** Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ... technologies to advance the mission as an **IT Service Desk Manager** with GDIT. Your work in enterprise IT...to proactively track, monitor, and improve service delivery and end user support at the DHA. **WHAT… more
- GovCIO (Richmond, VA)
- …such as generating help desk reports,maintainingcontent on SharePoint sites, and end user / help desk training session planning and coordination. + ... **Overview** GovCIO is currently hiring for a Help Desk Analyst to for a... tickets received from theend users. + Interacting with end users in aprofessional manner. + Escalation of issues… more
- TEKsystems (Richmond, VA)
- Seeking an IT Trainer/ Help desk support specialist to provide end user training and helpdesk support. You will be creating training materials that can be ... required, and looking for someone who has experience with end user training in the past. Occasional...for impromptu training requests. Top Skills Details: IT training, Help desk support, Public Health About TEKsystems:… more
- Koniag Government Services (Arlington, VA)
- …off, and more. The Support Services Management Analyst II Senior (Editorial Assistant) will provide help desk and end - user desktop services for an office ... of approximately 500 IT users operating in both an unclassified and classified environment domestically and overseas and provide highly reliable, effective, timely and secure network support and services with minimal disruption to services and customers.… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Specialist** with GDIT. A career...focal point for customer concerns. + Provides support to end users on a variety of issues. + Identifies,… more
- Excentium (Falls Church, VA)
- Help Desk Technician Summary Title: Help...communication or through telephone contact with the client or end user . + Addresses and resolves incidents ... Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a...customer issues with a professional attitude. + Ensures the end -to- end customer experience and provides a single… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 + ... years of related experience **US Citizenship Required:** Yes **Job Description:** ** Help Desk Support Service Specialist - Intermediate** **- TS/SCI**… more
- General Dynamics Information Technology (Chantilly, VA)
- …**HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech savvy with a ... Record events, problems, status information, and resolutions in the help desk system. + Potentially, surge to...skills + Advanced experience with multiple web browsers + End user technical support skills + Documented… more
- CACI International (Winchester, VA)
- Help Desk Specialist/System Tester Job Category:...team to prioritize tickets based on the customer and end user needs. This position is challenging ... * * * CACI is seeking to add a Help Desk Specialist/System Tester to our operations...5 interface, which has just been delivered to the end user . **Duties Include but are not… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …- Help Desk - Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax ... resolutions, and creating and updating these documentation sources Troubleshooting end user issues by recreating the issue...of the current range is $54,400- $87,700. **Skills:** + Help Desk /IT Services + Knowledge Management +… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top-Secret Clearance to support **KTS** and ... base articles. + Create and review training material and user alerts. + Engage other service desk ...required:** + Experience working in a call center or Help Desk and Support center organization, providing… more
- CACI International (VA)
- …+ Lead a diverse team of Service Desk professionals, responsible for: + Supporting end user applications and work in a multi-tier service desk as well ... Enterprise Service Desk Lead Job Category: Information Technology Time Type:...as work with software development and systems administrators to help reproduce and diagnose problems. + Providing remote support… more
- ManTech (Norfolk, VA)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist I** to join our team in ... for troubleshooting hardware and software problems. + Responds to end - user phone, email, or chat requests for...and provides documentation as needed. + Documents incidents using help desk systems or tools. + Escalates… more
- ManTech (Herndon, VA)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...not limited to:** + Responsible for providing support to end - user community on difficult hardware, software and… more
- DEFTEC (Norfolk, VA)
- …(Microsoft 365 and Intune), delivering managed, protected, security-centric and reliable End User Services. JOB RESPONSIBILITIES: + Provide first-level support ... Norfolk, VA, USA | Full Time Service Desk and Helpdesk Technician DEFTEC delivers mission critical...for end - user devices, including desktops, laptops, tablets, and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...and Procedures (TTPs); and user Frequently Asked Questions (FAQs) + Provide customer onboarding… more
- BEAT LLC (Fort Eustis, VA)
- Job Title: Help Desk Specialist III Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, ... end users with applications, hardware, software, and networking. + Create end user documentation and knowledge base articles. + Support server, common user… more
- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support ( Help Desk ) Analyst to join our team and support our Navy client. ... within the team to ensure tickets and communication with end users are prioritized. + Preparing and participating in...Active Secret Clearance is required. + Previous DoD customer support/ help desk experience is highly desired. +… more