- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for worldwide sites + Identify, investigate,… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...+ Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess a… more
- Macalogic (Washington, DC)
- …addition, the candidate will be required to periodically support the PBES Sustainment Help Desk , providing Level 2 and 3 support to production users as ... support to end-users through participation in the PBES Sustainment Help Desk ; and handle problems that the...database code development, and database maintenance. + Provide service desk support for Tier 2 & 3… more
- M. C. Dean (Vienna, VA)
- ** Help Desk System Specialist 2 - Tysons, VA** ID **11042** Location **Tysons, VA** Apply Now ... procedures and results. + Helping define and create system level access management in accordance with the customer's standards....2 + Years of Relevant Experience + RelevantExperience: + Help Desk Support Functions with a Combination… more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years ... **Req ID:** RQ179905 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk … more
- ManTech (Washington, DC)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...is seeking a motivated, career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2 ** to… more
- CACI International (Forest Heights, MD)
- …in relevant field, 3+ years relevant IT experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years) + Prior ServiceNow experience ( 2 -4 ... Tier 1 Help Desk Specialist Job Category: Information...Tier 1 Help Desk Specialist Job Category: Information Technology Time Type:...1 level . This includes coordination with Tier 2 field operations team, other help desks… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **12** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... team NOW! We are seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...(KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2 … more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- … level of support + Experience in receiving, triage and route tickets to Tier 2 Help Desk according and compile and organize data for monthly status ... Desk Specialist to provide 24x7 Help Desk support as defined by first response/Tier 1/ Level...or more team members and monitor performance + Two ( 2 ) years demonstrated Help Desk … more
- General Dynamics Information Technology (Washington, DC)
- …Center is as easy as 1 2 3. To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.** ... **Req ID:** RQ181626 **Type of Requisition:** SCA **Clearance Level Must Be Able to Obtain:** Top Secret...how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact!! Leidos currently has an opening for a ** Help Desk Analyst (Tier 1)** . This is an exciting opportunity to use your ... (NRC)** . In this mission we provide Tier 1 Help Desk Support to the NRC's user...the ticketing system and escalating issues to the next level when needed. You will work in a fast-paced… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact? Leidos currently has an opening for a Help Desk Analyst (Tier 1). This is an exciting opportunity to use your ... Commission (NRC). In this mission we provide Tier 1 Help Desk Support to the NRC's user...the ticketing system and escalating issues to the next level when needed. You will work in a fast-paced… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Operations,IT Service ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...is easily understood. You will need to maintain a high- level customer service focus, exhibiting expertise, courtesy, timeliness, and… more
- DLA Piper (Washington, DC)
- …group. Nights and Weekend initial calls will be routed through internal IT Help Desk for secondary referral to rotational weekend duty operational manager. ... can achieve. Together. **Summary** Responsible for ensuring an outstanding level of customer service by overseeing the daily activities...group. + Sets priorities, provides support and direction to Help Desk staff. Oversees the onboarding and… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... to the appropriate internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their knowledge and ability to… more
- Vectrus (Springfield, VA)
- …Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team...Cyber IT/Cybersecurity Workforce (CSWF) Technical Support Specialist (411); Intermediate Level for SECNAV M-5239. 2 compliance. (See Navy… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …Hybrid schedule eligible; must work at least 3 days in the office Preferences + Help Desk Institute ( HDI ) certification and/or ITIL Foundation certification + ... Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.10 FLSA StatusExempt… more
- Stillwater Human Capital (Herndon, VA)
- … II: 2 + years - Level IV: 5+ years of experience in Help Desk support and/or networking . TS/SCI Poly . CompTIA Sec. Customer service and/or support ... Service Desk Technician Level II-IV Location: Chantilly, VA...experience working in a Help Desk , Service Desk , or Call Center environment is… more