- TEKsystems (Andover, MA)
- …/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk : they handle all the Tier I tickets & triage the rest -2,000 end users ... week -Main focus: laptop provision, supporting end users on Tier II /III issues that arise -Current state:...detailed error analysis/resolution, and interface with other resolver groups Service Desk support such as error re-classification… more
- Interactive Government Holdings, Inc. (Ayer, MA)
- …provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data ... by providing and managing quality self-development programs and services. Service members will be provided with opportunities to continue...24 hours of accepting case (Non- LOI or help desk cases) when additional information is required for TA… more