- Northramp LLC (Reston, VA)
- IT Performance Metrics & Customer Experience Senior Leader + Reston, VA + Category: Subject Matter Expert + Type: Full-time + Min. Experience: Manager ... Opportunity Northramp is looking for an IT Performance Metrics & Customer Experience Senior Leader to lead the functional aspects of federal budget… more
- IT Concepts (Mclean, VA)
- …and conditional access enforcement. + Monitor system health, logs, alerts, and performance metrics , proactively identifying trends and emerging risks. + Support ... Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity...fundamentals, and cloud environments. + Excellent communication, documentation, and customer service skills. + Ability to mentor others, influence… more
- Peraton (Reston, VA)
- …data quality verification techniques. + Experience with visualizing and reporting metrics for internal program leadership and customer deliverables Preferred ... is Contingent Upon Contract Award** Peraton is seeking a Metrics Sr. Advisor to join our team of qualified,...this position, you will: + Collect and analyze program performance data. + Provide visualization to support analysis of… more
- IT Concepts (Washington, DC)
- …into issues. + Continuous improvement: Seek feedback to improve both personal performance and customer experience. + Ownership: Take responsibility for resolving ... Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity...and achieve extraordinary milestones. Kentro is seeking an experienced Customer Service Engineer (CSE) to support our VA-ESOM- End… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …service level agreements, and associated reporting metrics that measure performance . + Experience working/aggregating data from various IT support systems ... Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our government...of recurring issues. + Proficiency in developing and presenting metrics , dashboards, and reports related to ITSM performance… more
- Oracle (Washington, DC)
- …within budget. * Develop SQL business reports to support the business operations, performance metrics and decision making. * Develop, document, communicate, and ... **Job Description** IT Business Optimization Implementation Analyst will: * Responsible...create training material, train employees and suppliers, measure key performance indicators and drive process improvements. * Responsible for… more
- Oracle (Washington, DC)
- …and timelines. + Develop SQL business reports to support the business operations, performance metrics and decision making. + Engage with stakeholders to ensure ... **Job Description** ** IT Business Implementation Analyst will:** + Responsible for...create training material, train employees and suppliers, measure key performance indicators and drive process improvements. + Responsible for… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …other core Windows services. + Ability to analyze and interpret system logs, performance metrics , and alerts to diagnose issues effectively. **Education:** + ... a crucial role in ensuring the continuous operation and performance of our IT systems and infrastructure....environment around the clock. **Key Responsibilities:** + Monitor the customer 's IT systems, network, servers, and applications… more
- SAIC (Bethesda, MD)
- …Collaboratively troubleshoot IT problems as they arise. + Responding to user/ customer requests. + Driving adoption and use of best practices in software ... importance. We are seeking a strategic, organized, and proactive Information Technology ( IT ) subject matter expert (SME) and thought leader with expertise in… more
- IT Concepts (Vienna, VA)
- …and budget forecasting + Manage technology vendor relationships, renewals, SLAs, performance metrics , and strategic sourcing decisions Enterprise Systems & ... Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity...management + Define service level objectives (SLOs), reliability KPIs, customer satisfaction metrics , and continuous service improvement… more
- Cardinal Health (Washington, DC)
- …confirm policies, standards, procedures, and audit activities are in alignment with CAH customer , business, IT , and HITRUST and SOC 2 requirements, while working ... operator of nuclear pharmacies and manufacturing facilities; and a provider of performance and data solutions. Working to be healthcare's most trusted partner, our… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …mature enterprise IT governance frameworks, incorporating emerging risks, automation, and performance metrics . Qualifications: + 10+ years leading IT ... IT Audit Lead/Internal Controls Tester Reston, VA Security...upon a wide range of factors including position requirements, customer /program needs, individual qualifications, education, experience, certification and/or training,… more
- Guidehouse (Arlington, VA)
- …excellence. + Partner with client leadership to define program objectives, success metrics , and reporting structures. + Manage large-scale IT programs and ... Guidehouse is seeking a seasoned Management Consultant to lead Information Technology ( IT ) Program Management Office (PMO) engagements within the utility sector. In… more
- Amazon (Arlington, VA)
- …service to high-priority users around the world. We are seeking a highly motivated IT Support Engineer to join our SNOC team. As a frontline responder, you will ... playbooks and protocols. This role is critical to ensuring seamless customer experience and mission assurance across classified and unclassified communications… more
- Koniag Government Services (Camp Springs, MD)
- **Tuknik Government Services,** a Koniag Government Services company, is seeking an IT Program Manager to support **TGS** and our government customer in Camp ... Key responsibilities include: + Plan, initiate, and manage information technology ( IT ) projects. + Oversee the execution and delivery of multiple projects,… more
- Capital One (Mclean, VA)
- …and risk management practices. + Perform analysis, capture and report control performance metrics and assist in preparing quarterly stakeholder reporting. + ... IT SOX Risk Manager, SOX Advisory Team If...relevant information security controls. Responsibilities include: + Lead multiple customer stakeholders through our robust risk management framework including… more
- IT Concepts (Mclean, VA)
- …accountability. + Continuously assess and refine catalog offerings based on adoption metrics , customer feedback, and evolving enterprise priorities to ensure ... Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity...technology roadmaps. + Architect and deliver scalable, secure, and high- performance solutions spanning on-premises, hybrid, and multi-cloud environments (AWS,… more
- CACI International (Sterling, VA)
- …to ensure standardization of network service delivery + Develops an understanding of customer IT Service Requirements, patterns of business activities, and IT ... point for issues + Oversees the collection, analysis, and the reporting on network performance metrics , trends and bottlenecks + Assist the Project Managers and… more
- CACI International (Sterling, VA)
- …to ensure standardization of network service delivery + Develops an understanding of customer IT Service Requirements, patterns of business activities, and IT ... issues + Perform the collection, analysis, and the reporting on service delivery performance metrics , trends and bottlenecks + Provide material for monthly… more
- IT Concepts (Washington, DC)
- …for MS functional areas. Catalog data sources and document data dictionary. Design performance metrics that will be use to drive process improvement and ... Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity...an experienced Mid-Level Data Analyst to support our intel customer at Defense Intelligence Agency (DIA). Analyst will be… more