- AeroVironment (Arlington, VA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation,...800-171, and CMMC + Support implementation of CMMC Level 3 efforts + Support Cyber team's efforts towards vulnerability… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. We offer...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- GovCIO (Washington, DC)
- …to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7027/associate-service- desk -technician-%e2%80%93- tier -i-%28sca-shift-1-%26- 3 %2c-sun%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38777 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst**...be substituted with 2+ years of relevant experience. + 3 + years relevant experience + DoD IAT Level II… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- General Dynamics Information Technology (Elkridge, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...TO SUCCEED: + Required Education and Experience: HS/GED + ** 3 + years** + Certifications: DoD Manual 8570.01-M at the… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Compliance with DoD 8570.01-M with a minimum certification of IAT Level II** The Level 3 Help Desk Specialist shall possess the following capabilities: + Six ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk according… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- Koniag Government Services (Washington, DC)
- …but are not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...(phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- ICF (Reston, VA)
- …support + Installs, configures, and upgrades computer hardware and software. + Provider Tier III technical support for NICE CXone, Voxco, and related contact center ... degree + 7+ years of IT operations experience, including Tier II/ Tier III support in a call...contact center platforms, preferably NICE CXone and/or Voxco. + 3 + years of experience with the M365 Cloud Services… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and… more
- SAIC (Washington, DC)
- …Other duties as assigned. **Qualifications** + High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk ... support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact...US. **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails,… more
- System One (Rockville, MD)
- …and updating the CMDB to capture the change. + Provide support by liaising with Tier 3 teams for any changes and upgrades. + Provide on-site IT support ... contact and responsible for providing on-site 7x24 customer operational desk -side engineering and break fix support tasks and activities...systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- Leidos (Washington, DC)
- …OS, version 10+ and Windows Server. + Experience with ServiceNow or similar Service/ Help Desk ticket management software. + Basic network troubleshooting skills. ... Leidos are seeking a highly organized and detail-oriented Senior Tier II technician for an onsite position supporting the...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/2 remote) Salary Range: $110k to $130k Clearance: Secret… more
