- Noblis (Honolulu, HI)
- …to support the Naval Sea Systems Command (NAVSEA) and Naval Surface Warfare Center (NSWCPD) in their missions to enable research, development, test and evaluation, ... this position is based on full time status. For part time or on- call staff, compensation is proportionately adjusted based on hours worked. While monetary… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Evolent (Honolulu, HI)
- …working experience at Evolent health plan, PBM, clinical pharmacy or operations team with Call Center experience is required + 1+ years working with pharmacy ... all day-to-day activities to consistently meet established customer service/contact center service levels/metrics + Staff the agent ...is a plus + 2-3 years' experience with customer service/ call center operations within a managed care… more
- CGI Technologies and Solutions, Inc. (Honolulu, HI)
- …and archive files for storage purposes * Interface with Passport applicants at Agency/ Center information and will- call counters: o At the Information Station, ... Participate in customer service outreach activities. * Assist with acceptance agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Conduent (Honolulu, HI)
- … (FA) services, which include claims payment processing, provider relations, and call center support for fee-for-service claims. Additionally, we manage Pharmacy ... Benefits Management (PBM) claims and payment processing, as well as Drug Rebate Administration Management Services (DRAMS) for our customer, the Hawaii Department of Human Services Med-QUEST Division (MQD), which is responsible for Medicaid administration.… more
- Pearson (Honolulu, HI)
- **Position Overview:** The Contact Center Agent (1.5 Role) is responsible for providing exceptional support to customers via phone, TEAMS, and web channels. This ... + Proficiency in using TEAMS, web-based case management systems, and call handling software. **Preferred Qualifications:** + College Degree Preferred + Knowledge… more
- Sharecare (Honolulu, HI)
- …chronic or disease conditions. The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...service role preferred + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more
- Rocket Software (Honolulu, HI)
- …Client Usage + IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc. + JVM: Health Center Agent usage + Networking: NMIs, PMI Exit, CSA Tracking, and SNMP ... If you need special assistance or an accommodation while seeking employment, please call : ### or send an email to ###@rocketsoftware.com. We will make a… more