- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- GCI Communication Corp (Eagle River, AK)
- GCI's Quality Assurance Analyst II will provide...by GCI's Code of Business Conduct & Ethics. + CUSTOMER FOCUS - Demonstrates commitment to service ... professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting...ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: + Perform quality assurance and testing activities. + Develop,… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CenterWell (Juneau, AK)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Juneau, AK)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- NANA Regional Corporation (Anchorage, AK)
- …for maintaining Pegasus' FAA Part 145 Repair Station compliance, overseeing all quality assurance , auditing, and training system functions. This role ensures ... maintenance, repair, and operational programs, supporting both regulatory compliance and customer satisfaction. The ideal candidate holds an FAA Airframe &… more
- NANA Regional Corporation (Anchorage, AK)
- …initiatives and enhance customer experience. + Monitor and audit quality assurance programs, identifying gaps and implementing corrective actions. + ... NMS service lines to ensure excellence in quality , compliance, and customer satisfaction. This role...in food service operations, culinary management, or quality assurance within a multi-site or contract… more
- NANA Regional Corporation (Anchorage, AK)
- …including retail, quality improvement, sanitation and infection control. The Food Service Supervisor ensures client, customer service satisfaction with ... team whose focus is exceptional service , exceptional quality and driving customer service ....the hiring and termination of employees. + Monitors internal quality assurance and food safety audit process… more
- Highmark Health (Juneau, AK)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- GCI Communication Corp (Soldotna, AK)
- …& Construction Technician II will represent the company by providing outstanding customer service to current and prospective clients exploring our products ... random drug screenings for access to restricted areas. + Quality Assurance & Operational Acceptance: Lead ...the installation, testing, and repair of telecommunications systems. + Customer Service & Equipment Installation: Install, … more
- Air National Guard Units (Eielson AFB, AK)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled...to effectively track outages and types of interruptions to service and to build a knowledge base for future… more
- Oracle (Juneau, AK)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Providence (Valdez, AK)
- …performance to quality assurance committees and boards. + ** Customer Service :** Uphold Providence Service Standards, building productive ... to align facility goals with community needs. + ** Quality Improvement & Assurance :** Lead quality control programs, seeking customer input and reporting… more
- Oracle (Juneau, AK)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Meta (Juneau, AK)
- …closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners 2. Escalation Management: Participate in ... to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to...supporting our network, you will be expected to drive quality into the metrics we report to assist us… more
- Oracle (Juneau, AK)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Amentum (Anchorage, AK)
- …meet International Trade and Arms Regulations (ITAR). Responsible for, and participates in, quality assurance as part of the ISO 9001 program. **Essential ... and documents each shipment for contract compliance on a Customer Service Survey form. + Performs Host...carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each… more
- GCI Communication Corp (Anchorage, AK)
- …to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality . + Network Modeling, Analysis, & Coordination: Support ... working with network platforms, testing, routers and/or switches" to include customer service , LAN/WAN Networking, Telecommunications, Wireless Data/IP network,… more
- GCI Communication Corp (Anchorage, AK)
- …to ensure optimal operation without interruptions, addressing issues promptly to maintain service quality . + Network Modeling, Analysis, & Coordination: Support ... working with network platforms, testing, routers and/or switches" to include customer service , LAN/WAN Networking, Telecommunications, Wireless Data/IP networks,… more
- Amentum (Anchorage, AK)
- …AGE shop. Ensures all work is accomplished in accordance with USAF/Amentum technical data, quality assurance , and safety standards as part of ISO 9001 programs. ... and audits using current SOPs and WIs. + Inspects service and maintenance, as required, on all in use...carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each… more