- CenterWell (Albany, NY)
- …of our caring community and help us put health first** The Care Delivery Call Quality Professional works within the Engagement Marketing group. The Care Delivery ... Call Quality Professional will be responsible for...are maintained while working independently. **Role Responsibilities** + Maintain Quality Assurance scorecard + Align with Training… more
- Living Resources (Albany, NY)
- …where they find fulfillment and develop both personally and professionally. The Quality Assurance Specialist is responsible for all aspects of internal ... abuse and neglect as assigned by the Director of Quality Assurance . + Complete quarterly reports for...+ Maintain working knowledge of all OPWDD, NYS Justice Center , Federal and State Regulations. + Participate in routine… more
- Evolent Health (Albany, NY)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance (NCQA), Utilization Review Accreditation Commission (URAC), Employee ... skills. + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance (NCQA), Utilization Review Accreditation Commission (URAC),… more
- General Motors (Albany, NY)
- …the development and deployment of AI models using Python. + **Code Scanning and Quality Assurance :** Utilize code scanning tools like SonarQube to ensure code ... are seeking a highly skilled and experienced Hands-On Technical Lead to join our AI Center . The ideal candidate is a Data Scientist with a proven track record of… more
- New York State Civil Service (Albany, NY)
- …either in an environment with substantial face-to-face interaction or in a call center environmentOR2: 30 college semester credit hoursTransfer:One year of ... to large numbers of people. If assigned to a call center , you would wear a headset...complex telephonic system. Telephone calls may be monitored for quality assurance . As with many jobs interacting… more
- Cayuse Holdings (Albany, NY)
- …**Job Responsibilities** + Handles escalations from client customers and management. + Monitors Quality Assurance : reviews data and uses it to educate, coach, ... our 40,000 square foot facility and Network Security Operations Center . We have additional satellite offices in Honolulu, Hawaii,...meet and improve on expected quality goals. + Monitors, generates, and delivers performance analysis… more
- Public Consulting Group (Albany, NY)
- …as assigned. + Supervises CS Agents and monitor team performance and quality assurance + Responds to all call inquiries in a professional, friendly and ... Preferred + 5+ years' experience supervising staff; 3-5 years' experience in a call center environment; 7+ years relevant work experience in the healthcare… more
- Evolent Health (Albany, NY)
- …as well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Aids and acts as a resource ... skills + Energetic and curious with a passion for quality and value in health care + Computer Proficiency...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- CVS Health (Albany, NY)
- …includes: + Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we… more
- Evolent Health (Albany, NY)
- …well as Utilization Review Accreditation Commission (URAC) and National Committee for Quality Assurance (NCQA) guidelines. + Ensures documentation of all ... skills + Energetic and curious with a passion for quality and value in health care + Computer Proficiency...speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug… more
- New York State Civil Service (Albany, NY)
- …dashboards to present materials. Review material and make revisions and improvements. Perform quality assurance tasks to ensure that the information and data ... and have questions regarding salary, please contact the Business Services Center (BSC): ###, ###@ogs.ny.gov.Telecommuting is available and can be discussed at… more
- Evolent Health (Albany, NY)
- …collaborate with cross-functional teams, including solution strategy, business operations, engineering, quality assurance , and IT, to ensure our applications ... at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.… more