- Amazon (Albany, NY)
- …and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. * ... to be at the heart of where innovation meets customer obsession? Customer Experience Operations...Work with a manager to maintain the physical safety and quality standards… more
- Trellix (Albany, NY)
- …and cross functional teams to operationalize defined methodologies into an industry-leading customer experience across the CS functions from sales to ... **_Job Title:_** Customer Success Technical Program Manager **About...experiences must include ~4 years of technical operational excellence experience honed within a Customer Success /… more
- Teradata (Albany, NY)
- …data across the enterprise. **What You'll Do** We are hiring an experienced Customer Success Manager for Teradata Strategic Financial Services in North America ... we look forward to receiving your application today. The Customer Success Manager is a strategic ...equivalent work experience . + 7+ years of experience on customer -facing roles (eg, pre-sales, consulting,… more
- Verint Systems, Inc. (Albany, NY)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... more at www.verint.com . **Overview of Job Function** The Manager , Customer Success Operations will lead and...Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience… more
- Rocket Software (Albany, NY)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... in what they're doing!** **Job Description Summary:** The Senior Customer Success Manager is an experienced team...a unique opportunity to leverage the combination of your experience , our core values and customer -focus to… more
- Rocket Software (Albany, NY)
- …Summary:** We are looking for a customer centric, motivated and positive Customer Success Manager to join our Customer Success Management team. ... As a Rocket Customer Success Manager , you work cross functionally to engage and optimize...of Rocket products. **Required Qualifications:** + 2+ years of experience in Customer Success, Account Management, Business… more
- Confluent (Albany, NY)
- …Streaming Platform. Data Connects Us. **About the Role:** About the Role: The Enterprise Customer Success Manager will be key in driving customer success, ... financial aspects of their business relationship with Confluent. + Experience with the sales discovery process and customer... Experience with the sales discovery process and customer service escalation models. + Experience running… more
- Verint Systems, Inc. (Albany, NY)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at_ _www.verint.com_ _._ **Overview of Job Function** The Sr. Customer Success Manager (Sr. CSM) is a... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Rocket Software (Albany, NY)
- …Project Manager + Bachelors degree and Masters or equivalent experience + Current program/project management certification from PMI or equivalent organization, ... people truly BELIEVE in what they're doing!** **Job Description Summary:** The Program Manager is a pivotal role responsible for managing the successful delivery of… more
- Lumen (Albany, NY)
- …Join us as we digitally connect the world and shape the future. **The Role** Manager Customer Engagement aligns and positions the Customer Engagement Team to ... drive the optimal revenue and client experience . This experienced, industry professional has significant customer -facing client service responsibilities. **The… more
- Philips (Latham, NY)
- …solutions, capital equipment installation and systems integration. You will ensure a stellar customer experience guided by the statement of work. + Coordinating, ... (S&SD) business. **Your role:** + Your role as a Customer Project Manager (CPM) will be to...right fit if:** + You've acquired 5+ years of experience in Project Management and IT Integration within a… more
- Whole Foods Market (Albany, NY)
- …all applicable health and safety regulations. Job Responsibilities: + Delivers outstanding customer experience ; and holds all Team Members accountable for ... of how labor utilization and task management drive performance metrics and customer experience . + Strong analysis skills to root cause underperformance… more
- Lumen (Albany, NY)
- …met. + Meet learning, development and personal growth objectives to provide a superior customer experience . + Partner with sales and service delivery to resolve ... a Candidate** **Required:** + Bachelor's Degree or 5+ years of related experience + Customer service, problem solving and analytical skills + Verbal, written and… more
- Lumen (Albany, NY)
- …For in a Candidate** * Bachelor's Degree or minimum, 1-2 years of related experience * Customer service, problem solving and analytical skills * Verbal, written ... single point of contact for a group of assigned customer accounts which typically have a medium revenue scope...Self-starter * Ability to multi-task and stay organized * Experience using Microsoft 365, especially Word and Excel Preferred… more
- Philips (Latham, NY)
- …+ Basic knowledge of the following: DICOM and HL7 and Clinical workflows and experience in customer service delivery with a focus on project management + ... desired business goals for the project(s) while driving strong customer satisfaction. **Your role:** + Formulates the project plan,...related field, or equivalent combination of academic and work experience ; + Minimum 5 years of experience … more
- Sunrun (Albany, NY)
- … Experience Manager will utilize their B2B2C expertise to analyze customer experience metrics within our Affiliate network and lead escalation resolution ... is seeking a highly collaborative and proactive Sr. Affiliate Experience Manager to join our Affiliate Partner...+ **Identify and advocate for process improvements to enhance customer experience and reduce escalation incidents.** +… more
- Highmark Health (Albany, NY)
- …such as Qualtrics, MURAL, User Testing platforms (or similar tools) + Specialized in customer experience research or design thinking **SKILLS** + Market or ... week.** This job is responsible for the generation of customer /patient and clinician experience insights for Product...is defined as having worked as either a project manager or lead research analyst for a minimum of… more
- Walgreens (Loudonville, NY)
- …teams are engaged and performing their responsibilities to achieve company deliverables. ** Customer Experience ** + Engages customers and patients by greeting ... operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to...timely manner and answers questions to ensure a positive customer experience . Models and shares customer… more
- Walgreens (Loudonville, NY)
- …and delivering a distinctive and delightful customer and patient experience . **Job Responsibilities/Tasks** ** Customer Experience ** + Monitors and ... best practices with all team members to deliver a distinctive and delightful customer and patient experience , including interpersonal habits (eg, greeting, eye… more
- JS Held LLC (Colonie, NY)
- …facing high stakes matters demanding urgent attention, staunch integrity, proven experience , clear-cut analysis, and an understanding of both tangible and intangible ... Job Summary JS Held is hiring for a Project Manager to join its team within the Environmental Health...require a broad knowledge base from which to draw experience . This role requires a strong understanding and historical… more