- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CME Associates, Inc. (Albany, NY)
- …and scheduled accordingly. + Consistently perform and document all customer service inquiries, quality assurance reviews, and job progression. + ... a professional environment that reflects our core values: exceptional quality of service , outstanding customer care, employee growth and development,… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- New York State Civil Service (Albany, NY)
- …Yes Agency Information Technology Services, Office of Title Technology Analyst 2 ( Quality Assurance ) - SP11 Occupational Category IT Engineering, Sciences Salary ... the direction of the Information Technology Architect 2, the Technology Analyst 2 ( Quality Assurance ) will be responsible for testing, analyzing, and ensuring… more
- Kelly Services (Ballston Spa, NY)
- **Job Title:** Quality Assurance Coordinator **Schedule:** Wed-Sat or Thu-Sat 7:00am-7:00pm (Wednesday's rotate) **Location:** Ballston Spa, NY **Role Summary** ... identify trends, and drive corrective actions to meet key service and quality objectives for both the...management and customers. + **Issue Investigation** - Systematically research customer complaints, quality incidents, and alerts using… more
- Price Chopper (Schenectady, NY)
- …Science, Microbiology, or related field; or equivalent experience. * 3+ years of quality assurance or sanitation leadership in food manufacturing, commissary, or ... **Pay Range:** $64,221.00- $100,449.00 **SUMMARY** The Quality Control and Sanitation Supervisor is responsible for overseeing daily quality control and… more
- Molina Healthcare (Albany, NY)
- …customers in reviewing scope and developing requirements and plans for testing / quality assurance for enterprise projects of considerable complexity. Works with ... for development teams through project testing as needed. * Provides excellent customer service to internal and external customers handling all aspects of client… more
- BioLife Plasma Services (Latham, NY)
- …routine tasks according to SOP through direct observation. Plasma Collection Center Quality Assurance Oversight: (80%) Reviews operational records to ensure they ... evaluates effectiveness of corrective actions for errors. Conducts monthly quality assurance audits for critical control points...and review of center staff. Ensures high levels of customer service and satisfaction. Meets and strives… more
- CVS Health (Glenmont, NY)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Otsuka America Pharmaceutical Inc. (Albany, NY)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Intuit (Albany, NY)
- …conversation intelligence, or performance strategy. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on sales and ... Framework Development** + Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to...customer experience. + Deep understanding of sales processes, quality frameworks, and customer experience drivers. +… more
- GE Vernova (Schenectady, NY)
- …package completeness for New Units and Services Parts orders.** **Maintain both Quality Assurance and Quality Control of products, manufacturing ... own all aspects of Quality including but not limited to:** **Development of Quality planning for each Customer unit.** ** Quality defect documentation and… more
- GE Vernova (Schenectady, NY)
- …package completeness for New Units and Services Parts orders. + Maintain both Quality Assurance and Quality Control of products, manufacturing processes ... own all aspects of Quality including but not limited to: + Development of Quality planning for each Customer unit. + Quality defect documentation and… more
- GE Vernova (Saratoga Springs, NY)
- …& Engineering teams to schedule and prepare the gate and technical reviews for quality assurance , with all teams to revise relevant processes and procedures, ... related procedures and work instructions. Support the development of the Quality Culture on requirement management, Customer Complaint management, Non-conformity… more
- IBM (Albany, NY)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Aaron's Inc (Troy, NY)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Aaron's Inc (Schenectady, NY)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Datavant (Albany, NY)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Highmark Health (Albany, NY)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Broadview FCU (Albany, NY)
- …to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. + Track staff utilization, oversee ... hours in an in-office model. + Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838… more