- Cleo (Albany, NY)
- ** Escalation Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ ... we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional responsible for overseeing… more
- Guardian Life (Albany, NY)
- …abuse patterns. + Identifies potentially fraudulent cases. + Follows the designated escalation process to the Nurse Case Manager as applicable. **Communication ... they do. **Position Objective** : The FML Claims Case Manager II is responsible for proactively managing Leave of...Disability Case Managers, Risk Management. The FML Claims Case Manager II recognizes the importance of compliance and regulatory… more
- Lumen (Albany, NY)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- Takeda Pharmaceuticals (Albany, NY)
- …inspire you and empower you to shine? Join us as a Clinical Operations Manager based remotely reporting to the Clinical Operations Leadership team. At Takeda, we are ... study status, cost and issues to Clinical Operations Program Lead(s); serve as escalation point for third party vendors managed by Strategic Partner and/or other… more
- Lumen (Albany, NY)
- …digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned customer accounts which ... growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in… more
- Humana (Albany, NY)
- …caring community and help us put health first** The Fusion Center (FC) Manager focuses and prioritizes work of the FC analyst team, supervises interaction between ... Humana Safety & Security (HSS) workstreams. The Security Manager reports to the Associate Director of Security and...Fusion Center operations and serves as initial point of escalation for safety or security issues + Manage new… more
- CBRE (Albany, NY)
- Sr Procurement Manager , Procurement Point of Contact Job ID 188153 Posted 21-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest ... America **About the Role:** As a CBRE Procurement Sr. Manager , you'll be responsible for managing a large team...Service (PAAS) organization. + Be the Procurement point of escalation for specific client account(s). + For PaaS accounts,… more
- Elite Enterprise Resources (Albany, NY)
- Project Manager - HBITS-04-03373 Albany , New York , United States | Contract Apply with Linkedin Apply with Indeed Apply Project Manager - Job ID ... States/ 2 Year Contract APPLICATION CLOSING DATE: 03-31-2016 PROJECT MANAGER APPLY ONLINE FOR IMMEIDATE CONSIDERATION - https://elitehasjobs.recruiterbox.com *… more
- Iron Mountain (Albany, NY)
- …contributions? If so, let's start the conversation. The Senior Client Delivery Program Manager , Digital Solution (DS) is responsible for the end to end delivery of ... programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to… more
- Fujifilm (Albany, NY)
- **Overview** We are hiring a Project Manager - Imaging Services who will manage all aspects of the project lifecyclefor a variety of projects including deployment / ... task assignment and monitoring project deliverables for key stakeholders. The Project Manager - Imaging Services will be responsible for providing status reporting… more
- Hilton (Albany, NY)
- …which is revolutionizing human hospitality in a digital world\. As a Senior Manager Product Management for Hilton's Contact Center platform, you will bring your ... aligned with your requirements + Troubleshoot and resolve bottlenecks, provide escalation management, anticipate and decide on trade\-offs, and balance business… more
- Meta (Albany, NY)
- …to Job" online on this web page. **Required Skills:** IDC Program Manager Responsibilities: 1. Contribute to engineering program activities from product concept to ... and drive high-level strategic initiatives. 5. Anticipate bottlenecks, provide escalation management, and balance the business needs versus technical constraints.… more
- Eliassen Group (Albany, NY)
- **Project Manager ** **Anywhere** **Type:** Contract **Category:** Program/Project Management **Industry:** Life Sciences **Workplace Type:** Remote **Reference ID:** ... Jobs **Description:** Our industry-leading pharmaceutical client is seeking a Project Manager with CLM implementation experience. This is a remote position but… more
- Zurich NA (Albany, NY)
- Business Development Manager 117767 Zurich North America is hiring a Business Development Manager to join our team! We are open to hiring talent remotelylocated ... Business Units to facilitate a unified face to market. + Serves as the escalation point for distributor on service and business + Manages sales pipeline. + Achieves… more
- Equinox, Inc (Albany, NY)
- Case Manager - Adult Residential Services Albany, NY (http://maps.google.com/maps?q=Albany+NY+USA) Job Type Full-time Description Equinox is a non-profit human ... and an addiction that need 24/7 support. Position Summary: The Residential Case Manager is responsible for providing service plan development and case management to… more
- TD Bank (Niskayuna, NY)
- …you more specific details for this role. **Job Description:** The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and ... and compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Verint Systems, Inc. (Albany, NY)
- …Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer ... + Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and… more
- CS Energy (Albany, NY)
- The Area Manager works alongside Project Operations and Field Management to foster great client relationships, work effectively alongside our employees, and oversee ... have all risks identified and planned for. + Provide support and escalation for Senior Project Management/Business Development to maintain good client relations. +… more
- American Express Global Business Travel (Albany, NY)
- …possible resistance. **Problem Solving & Decision Making:** + Identification and escalation of critical issues (including discrepancies between global contracts and ... local needs). + Ability to cross communicate in a matrix environment (testing of site - decision tree). + Consult and determine cycle of implementation plan with customers and internal Amex GBT teams. + Determine and escalate delays during implementation… more
- H&R Block (Colonie, NY)
- …associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager ... clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the… more