- GovCIO (Albany, NY)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5405/ help - desk - technical - support ... **Overview** GovCIO is currently hiring for a Help Desk to support ...changes to procedures. Consults with support teams, help desks, customers and other technical staff… more
- Albany Medical Center (Albany, NY)
- …$46,220.72 - $64,709.01 The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help ... provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information...Typical responsibilities include: Support + Answer the Help Desk support line and… more
- GovCIO (Albany, NY)
- **Overview** GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). ... IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support ...substituted for education + Bachelor's degree in business or technical discipline + Competency in MS Word, MS Excel,… more
- Capital Region BOCES (Albany, NY)
- …Regional Information Center - Franklin-Essex-Hamilton Region/North Country BASIC FUNCTION: The Help Desk Technician is the primary contact with employees ... into department support call tracking database/system. Troubleshoots technical support requests to determine if problem...and Rule XV, individuals with permanent competitive status as Help Desk Technician Trainee (BOCES) mature to… more
- Lumen (Albany, NY)
- …as we digitally connect the world and shape the future. **The Role** The Operations Technical Support 1 (Service Desk Analyst) is responsible for providing ... Tier 1 IT Service Desk Support in a customer focused, team...in a timely manner. + Maintain/enhance relationships with other support organizations (internal and external) to help … more
- Verint Systems, Inc. (Albany, NY)
- …of Job Function:** As a valued member of Verint's Fraud and Security Solutions (FSS) Technical Support team, you will provide technical support to ... customer installations and training. + Works with higher level technical support employees to assist with problem...day shift_** , 8 hours in the day. The Support desk is open from 6 am… more
- Albany Medical Center (Albany, NY)
- …service experience for all Albany Med employees during their interaction with the Albany Med Help Desk . The Tech Field Support acts as a liaison between ... $51,755.37 - $77,633.06 Nights and Weekends The Tech Field Support provides onsite and remote support for...will take ownership of issues escalated to them by Help Desk Techs and work to resolution… more
- New York State Civil Service (Albany, NY)
- …credits in computer or information science, OR twenty-four hours of vendor training in Help Desk /User Support operations, OR one year of satisfactory work ... Manager for the Office of Facilities Management.Primary Responsibilities:- Provide technical support for office equipment, computers, and...experience in a Help Desk /User Support environment.- Basic… more
- University at Albany (Albany, NY)
- …credits in computer or information science, OR twenty-four hours of vendor training in Help Desk /User Support operations, OR one year of satisfactory work ... the Office of Facilities Management. Primary Responsibilities: + Provide technical support for office equipment, computers, and...experience in a Help Desk /User Support environment. +… more
- Ellis Medicine (Schenectady, NY)
- …to resolve complex incidents and service requests. + Works closely with the Help Desk staff, Network staff, Client/Server staff, Application Analysts and users ... detail for the data to be useful to other technical Support staff members. + Provides complete,...sized hardware and software deployments, departmental relocations and provides support to the IT Service Desk . +… more
- GovCIO (Albany, NY)
- …is currently hiring for a Service Desk Analyst/SharePoint Administrator to support the US Courts. **Responsibilities** Provides technical support for ... cables, and connectors. Provides personal computer, hardware, and software support . Installs, services, and repairs personal computers and installs...can't do it alone. We need great people to help us do great things - for our customers,… more
- New York State Civil Service (Albany, NY)
- …Low-code platform development and administration;* UX Design and Development; and* Enterprise Help Desk Support and Automation.The NYSED is committed ... Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually... activities related to application development, data center operations, help desk support , and application… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Mental Health, Office of Title Senior Health Care Fiscal Analyst/ Health Care Fiscal Analyst Trainee - Two positions, Central Office; Occupational ... Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $82656 Annually...include, but are not limited to, the following:* Perform desk audits of Consolidated Fiscal Reports (CFR) submitted by… more
- New York State Civil Service (Albany, NY)
- …NYS ITS in implementing new advancements in the field of system and end-user technical support ;* Research and analyze issues related to the Office of Temporary ... administration and programming; Development of instructional materials and classroom training; Help desk duties including troubleshooting, resolving user issues,… more
- NTT America Solutions, Inc. (Albany, NY)
- …queues and provides support to clients where the ticket is highly technical or sophisticated in nature. + Works independently, with general direction from the ... breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high...in unique and complex client environments. + Coaches Service Desk , Operations Centre, and L3 teams offering technical… more
- New York State Civil Service (Rensselaer, NY)
- …to identify areas of strength and deficiency and recommend corrective action.* Provide technical assistance to CMSO staff to support new initiatives and improve ... NY HELP Yes Agency Children & Family Services, Office...Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $82656 Annually… more
- New York State Civil Service (Albany, NY)
- …Integrations, and enhancements.* Provide support for end-users and troubleshooting help desk tickets and data issues.* Develop and execute SQL ... NY HELP Yes Agency Information Technology Services, Office of...Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually… more
- New York State Civil Service (Albany, NY)
- …Level 2, 3 and 4 enterprise issues in helpdesk-based environment. Resolve help desk tickets by diagnosing, troubleshooting, referring to specialists, arranging ... NY HELP Yes Agency Information Technology Services, Office of...Support enterprise technology initiatives of the cluster utilizing technical expertise in the areas of hardware, software, and… more
- New York State Civil Service (Albany, NY)
- …including process flow documents.* Providing support for end-users and troubleshooting help desk tickets and data issues.* Develop and execute SQL statements ... NY HELP Yes Agency Information Technology Services, Office of...Grade 14 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $52198 to $66634 Annually… more
- New York State Civil Service (Albany, NY)
- …of other teams as necessary. * Provide support for end-users and troubleshoot help desk tickets and data issues. * Utilize the following technologies in ... NY HELP Yes Agency Information Technology Services, Office of...Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually… more