- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs; referrals, appointments and follow-up; health literature and education materials. Call Agent will provide customer service to both internal and ... Job Description College Aide (Freshman-Sophomore) The Mission of the DOHMH Call Center is to deliver enhanced customer service to the people of New York City by… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New York City ... a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable Diseases,… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Hicksville, Long Island- OFFS** **Strength Through Diversity** Groundbreaking science. Advancing medicine. Healing ... made personal. **Job Title: Access Center Lead Agent ** The Lead Agent for the Access...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more
- MTA (New York, NY)
- …contact with LIRR/MNR Communication Centers. Document the preliminary information & dispatch the on- call Claim Agent . Report such incidents to the Director & ... Lead Claim Agent Job ID: 9945 Business Unit: MTA Headquarters...Dec 30, 2024 Description JOB TITLE : Lead Claim Agent SALARY RANGE : $100,160 - $115,000 HAY POINTS… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments ... for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Molina Healthcare (New York, NY)
- …preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths and ... and developing quality guidelines and procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- Marriott (New York, NY)
- …cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end ... of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report… more
- VNS Health (Manhattan, NY)
- …materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.* Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- The BLS Company (Hicksville, NY)
- …entry skills with a keen eye for details. + Previous experience in a call center (inbound or outbound) or retail customer service. Employee Benefits and Perks ... (eligibility requirements must be met): + Paid Vacation + Paid Sick Days + Medical Insurance + Dental Insurance + 401(k) + Voluntary Benefits, including Accident Insurance, Critical Illness/Cancer Insurance, and Life Insurance. + Excellent Career Advancement… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …will be responsible for facilitating all day-to-day activities of the call center operations and analyzing operational performance by utilizing WFM systems, ... customer interactions over various intervals. + Create, delegate and manage agent scheduling based on forecasted demand ensuing balanced service levels, cost… more
- Wolters Kluwer (New York, NY)
- …an assigned territory, that currently does not have CT Corporation as their registered agent . Some of your daily tasks will include learning and staying informed on ... for incoming leads, driving and developing business through generating high sales call volume; and contributing to sales planning and forecasting activities. **Key… more
- Kyndryl (New York, NY)
- …technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise. ... + Provide technical expertise in ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center expertise… more
- Vylla Home (East Meadow, NY)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support, social media training and more + Face-to-face broker ... Back office support including dedicated transaction coordinators and an agent services resource team + "Best of both worlds"...positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply… more
- CenterWell (Hauppauge, NY)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more