- Transdev (Hyattsville, MD)
- …manuals, and documentation to ensure accuracy and relevance. + Assist in onboarding new call center hires, ensuring a smooth transition into their roles. + ... of training programs. + Provide ongoing coaching and support to call center representatives to reinforce and sustain learning. + Perform additional duties… more
- Leidos (Washington, DC)
- …sessions + Coordinate with the supervisor and conducts 1:1 remedial training for all call center staff who who fail competency checks in their training and/or ... developing, leading and implementing training programs for technological systems, call center operations, EAP operations,behavioral/mental health telecounseling… more
- Community Clinic Inc. (Silver Spring, MD)
- …administrative and direct patient care services teams. + Assure regular communication with Call Center to adjust schedules as needed. + Demonstrates excellent ... The Lead Medical Assistant (Infectious Disease Program) will serve as a leader, trainer , and resource for staff Medical Assistants and support the Infectious Disease… more
- Three Saints Bay (Suitland, MD)
- …Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center . * Excellent phone skills * Be able to handle filing and other ... local criminal databases including the NCIC, The Colorado Criminal Information Center (CCIC), Michigan Law Enforcement Information Network (LEIN) and the Washington… more
- Sutherland Global Services (Washington, DC)
- …from your customers gained through a year of related experience or in a high-volume call center environment + Knowledge of the credit, debit and pre-paid debit ... is different and where you learn with each new call ? **Join Us.** We're Sutherland, and we're now hiring...needed. **Since we provide service to global customers, our center is open 24/7. These are work from home… more
- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document, track, and coordinate ... 6am - 2pm or 10am - 6pm + Work on- call rotation to respond to incident escalations after hours...& administration + Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager… more
- Chenega Corporation (Cheltenham, MD)
- …This includes, but is not limited to, coverage for vacations, illness, and call -offs. + Will review and ensure clarity, completeness, accuracy, and legibility of all ... accomplishment of quality work. + Serve as a Site Trainer on as needed basis. + May be required...qualification course administered by the Federal Law Enforcement Training Center (FLETC) quarterly. + Must complete and successfully pass… more