- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Job Description Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. ... in improving how agencies operate. At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is… more
- Advantage SCI (Reston, VA)
- …accurate and timely manner. Additionally, this support requires experienced and professional Customer Service , IT Systems Support Specialists to have ... ASCI has an upcoming opportunity for a full-time experienced Customer Service , Personnel Security Specialist for our...experience in the Personnel Security Field. This individual shall support the Personnel Security Division Service Desk… more
- CACI International (Arlington, VA)
- …and maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services ... a standardized onboarding approach for Tier 0 and 1 service support . Candidates will be responsible for... Support and engage with the DHS HQ customer frequently to provide status on specific ticket escalations,… more
- CACI International (Arlington, VA)
- …and maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services ... a standardized onboarding approach for Tier 2 & 3 service support . Candidates will be responsible for... Support and engage with the DHS HQ customer frequently to provide status on specific ticket escalations,… more
- Federal Deposit Insurance Corporation (Washington, DC)
- …the Federal service . Specialized experience is experience in providing IT customer service and support ; conducting maintenance, operations and user ... Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and… more
- PwC IT Services Co. (Washington, DC)
- …to identify and communicate non-standard or non-compliant configurations; + Opening and managing support cases on the CyberArk customer portal; + Adhering to all ... intellectual assets. This position will be part of PwC IT Services (US) LLC, a member of the PwC...wide impact communications; and, + Adhering to operational and service level agreements for the teams support /assignment… more
- Library of Congress (Washington, DC)
- …technical expert, exercises broad latitude in developing policies and guidelines for customer support services. Manages special projects that have a significant ... impact on the delivery of customer support services, such as infrastructure or...a new operating system). Leads efforts to define post-implementation support requirements. Develops service level agreements (SLAs)… more
- Koniag Government Services (Arlington, VA)
- …of "Vancouver" or later + Demonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft environment. + ... Subject Matter Specialist with a Secret Clearance to support **PAC** and our government customer in...BI, SharePoint, Forms, Planner, Teams and Power Automate + IT Service Management (ITIL) + SharePoint Designer… more
- Environmental Protection Agency (Washington, DC)
- …requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support . Knowledge of contract management. Knowledge ... and procedures to perform a variety of assignments involving IT customer support . Experience refers...performing work and conscientious about attending to detail; 2) Customer Service - Works with clients and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …(or equivalent) + 3+ years help desk, customer service and support experience that includes solving IT hardware, software, and networks issues Additional ... Support Analyst provides first and second-tier technology support and customer service in...and IT staff on issues to improve customer relations and technical support * Assists… more
- System One (Washington, DC)
- …IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + Set ... Pro preferred. + Excellent awareness and hands-on experience with IT Service Management Systems. + Working knowledge...industry + 4+ years of progressively expert role in IT support services, software and troubleshoot or… more
- General Dynamics Information Technology (Fairfax, VA)
- …is seeking an Experienced Regional IT Support Lead to provide enterprise-wide IT regional customer support for one of the world's premier public ... **RESPONSIBILITIES:** + Serve as the leader for regional management IT Support working in coordination with the...+ Develop mechanisms for tracking progress, assess performance of IT service requests via customer … more
- Amazon (Arlington, VA)
- …service requests for Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Engineer will be customer focused and motivated by ... join our IT Services organization as an IT Support Engineer. IT ...troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery… more
- General Dynamics Information Technology (Washington, DC)
- …operations. + Serves as a single point of contact (POC) for support issues involving IT support , service desk and desk side as well as IMAC and special ... projects. Responsible for inventory control within the IT Support team. + Works to insure Service levels and timelines are met to customer satisfaction.… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our government client. The ... the current state of IT services and support ongoing continual service improvement. Key focus...customer satisfaction and work on various aspects of IT service delivery, such as service… more
- General Dynamics Information Technology (Falls Church, VA)
- …Desk **Skills:** End User Support ,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk,People Management **Certifications:** ... the latest technologies to advance the mission as an ** IT Service Desk Manager** with GDIT. Your...ITIL v4 expertise to proactively track, monitor, and improve service delivery and end user support at… more
- ManTech (Vienna, VA)
- …Nation, Ignite your Future** Currently, **ManTech** is seeking a motivated, career and customer -oriented **Enterprise IT Support Officer (EITSO) to serve on ... Dedicated Support Team** of IT support professionals responsible for incident response, deskside service...+ Ability to embrace diverse technical disciplines and excellent customer service skills. + Ability to adapt… more
- Sunrise Senior Living (Mclean, VA)
- …NAME** Community Support Office **Job ID** 2024-216509 **JOB OVERVIEW** The Information Technology ( IT ) Director Service Delivery is a member of the IT ... initiatives. * Tackle intricate challenges with community applications, operating procedures, and support reliable, efficient, and smart IT solutions. * Analyze… more
- ManTech (Arlington, VA)
- …professional growth and advancement. Currently, ManTech is seeking a motivated, career and customer -oriented IT Support Training Specialist to join our team ... based out of Arlington, VA. The IT Support Training Specialist must exhibit good...Demonstrated initiative, sound judgment, effective decision-making. + Experience in Customer Service . + Understand computer functions, related… more
- SAIC (Washington, DC)
- **Description** IT Support Specialist - Senior +...junior and mid-level engineers. + Updates status of queued service requests with the IT service ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...minimum of 7 years of experience providing desk side support , acting as IT Support … more