- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... standard software at customer sites. May be directed by Help Desk , Service Desk or...includes high-end solutions in systems engineering and integration; enterprise IT , including cloud services; cyber; software; advanced analytics and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...2/3 tickets to appropriate sustainment teams + Process all IT SM tickets to completion. + Assist Cyber Operations… more
- Motion Recruitment Partners (Fairfax, VA)
- …a Service, McAfee, eMASS, Centrify . Cloud Governance: Turbot . DevOps/Configuration Management/ Help Desk : Ansible, Service Desk , ScienceLogic, ServiceNow, ... Splunk. . Develop a set of best practices and architecture patterns. . Help maintain regulatory compliance of the Splunk infrastructure. . Maintain cloud network… more
- DealerOn, Inc. (Rockville, MD)
- …tracking systems Preferred Skills/Experience: + Previous experience in a Call Center or Help Desk environment. + Working knowledge of HTML, CSS, and Bootstrap. ... Voice of the Customer, and a data/process driven change agent . The Manager of Customer Support requires a balanced...all related cross-functional teams. + Acts as a change agent as we evolve into a knowledge centric organization… more
- SAIC (Washington, DC)
- …and MDM services + Work cooperatively with Federal and Contractor Service Desk , Incident Management Center, Desktop Engineering, Executive Help Engineering, ... root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product...Be a highly cohesive team member and a change agent while serving as a consultant. Preferred skills and… more