- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... business administration) + 5 to 8 years' experience in IT support or help desk ...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Desk and oversee staff assigned to help desk activities. Candidate will be required...and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aid with the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... day-to-day operations of a help desk , ensuring timely and effective resolution...written + Ability to quickly learn new software and IT concepts + Strong problem solving and decision making… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aids with the relocation and implementation of user IT equipment + Aids with relocation for workstation cabling...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** to be part of a dynamic team to ... support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- Parsons Corporation (Reston, VA)
- …(Word, PowerPoint, and Excel) + All other tasks as assigned by the IT manager **Desired Skills:** + Knowledge of Networking technologies, Ports, Protocols, ... help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain.... In this role you will maintain Information Technology ( IT ) systems and standard operating procedures for the systems… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...engineers. Updates status of queued service requests with the IT service management system + Must be able to… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. This ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- General Dynamics Information Technology (Washington, DC)
- …+ Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including ... your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing ...at Arms remotely and in Washington, DC, you will help ensure today is safe and tomorrow is smarter.… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Proven experience in data center operations, system administration, database management, help desk operations, network design, project management, and technical ... + years of related experience **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Project Manager will deliver the support for the… more
- Serco (Herndon, VA)
- **Position Description** Serco Inc. is seeking a **Mid-Level IT Service Delivery Manager ** with a strong technical foundation and exceptional communication ... skills. The ideal candidate will bring practical experience in IT service delivery and technical development, enabling them to...driving outcomes. The role will report to a Sr. Manager or Director. **This position is contingent upon your… more
- Marriott (Bethesda, MD)
- …Remotely?** Y **Position Type** Management This is a temporary position. The FLEX Manager , IT Business Support Analyst is part of the Technology Experience ... the Global IT and other Marriott stakeholders during development to help clarify functional requirements and support functional design + Consults with training… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **Job Description:** GDIT supports operational security, client support/ help desk , data center operations, asset management, and systems ... for federal client in Washington DC area. We ae currently seeking a Senior IT Operations Manager to be located in the Washington, DC metro area to support our… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more