- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- CACI International (Forest Heights, MD)
- …CACI is seeking an ITSM /CMMI Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... framework of the CMMI to systematically improve, designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- Leidos (Fort Belvoir, VA)
- **Description** This **Senior** ** IT Service Management ( ITSM ) Problem Manager** position is a specialized role within the DTRA I3TS program. This unique ... Collaborate with various IT teams, including Incident Management , Change Management , Engineering, and Service...problems. Work on improvement plans in collaboration with other ITSM processes to enhance service quality. +… more
- The MITRE Corporation (Mclean, VA)
- …+ Enterprise Network Engineering + Network Security + Network Modeling and Simulation + IT Service Management ( ITSM ) + Infrastructure Virtualization and ... passion for technology and a desire to learn. + Familiarity with Digital Services, IT Service Management ( ITSM ) concepts, and the ServiceNow platform. +… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... plus + Experience with multiple of the following products: IT Service Management , Event ...in parallel with an awareness for evolving prioritization. + ITSM and/or ITBM implementation experience + ServiceNow Developer Certifications… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- General Dynamics Information Technology (Fairfax, VA)
- … Management ,ServiceNow Platform,Software Systems **Certifications:** Certified Implementation Specialist - IT Service Management (CIS- ITSM ) | ... Administrator (CSA) + ServiceNow Certified Implementation Specialist - IT Service Management (CIS - ITSM ) + **Location:** Remote + **US Citizenship… more
- Leidos (Arlington, VA)
- …best practices. + Demonstrated experience in IT Enterprise Service Delivery, IT Service Management ( ITSM ), and ITIL frameworks within the ... Line of Business (LOB) Manager** to join our mission-focused team and lead IT service delivery for a high-visibility government program. Position Overview The… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Server operating systems in a production environment. + Understanding of and experience applying ** IT Service Management ( ITSM ) best practices** , ... Minimum of three (3) years of experience in an IT support or customer service role, with...automate routine tasks** , streamline processes, and support system management . + Familiarity with **Jira Service Desk**… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Steampunk (Mclean, VA)
- …developing, configuring, and implementing solutions within the ServiceNow platform to support enterprise workflows, IT Service Management ( ITSM ), IT ... Operations Management (ITOM), Customer Service Management (CSM), and other platform capabilities. This role works closely with product owners, business… more
- SAIC (Chantilly, VA)
- …facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, ... of success associated with each sprint and program increment. + Identify service delivery deficiencies and suggest rework to improve offerings. + Capture success… more
- BAE Systems (Sterling, VA)
- …& Skills** + ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management (CIS- ITSM ) or Knowledge ... management , content curation, or technical writing within an ITSM environment + 3 years of hands-on experience with...migrations or knowledge base overhauls + Background in customer service operations or IT troubleshooting in a… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- Huntington Ingalls Industries (Fairfax, VA)
- …team of Help Desk support staff. + Recent expereince overseeing the use and optimization of IT service management ( ITSM ) tools and ticketing systems. + ... professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies...Relevant IT or Project Management certification, such as PMP or ITIL. HII is… more
- Leidos (Lorton, VA)
- …and lead efforts to optimize the instance. + Provide technical guidance and support for ServiceNow IT Service Management ( ITSM ) and the IT Asset ... seeking an experienced ServiceNow Software Development Manager, to join an internal service center group under the Digital Modernization Sector and the Repeatable… more