- CACI International (Arlington, VA)
- Service Desk ITSM Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * **The Opportunity:** CACI is seeking a Service Desk ITSM Specialist to drive the adoption and enhancement of...Practice by providing mentoring support, Knowledge sharing sessions & lead competency groups. + Design & deliver business values… more
- Marriott (Bethesda, MD)
- …Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The ITSM Platforms & Emerging Technologies Architect reports to the Sr. Director, ... ITSM Platforms & Emerging Technologies and is responsible for...in nature with a strong component of hands on lead -developer responsibilities. This pivotal role involves leading the design,… more
- CACI International (Chantilly, VA)
- Service and Integration Management (SIAM) MSI Lead Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * CACI is seeking an experienced and highly motivated Multisource Integration (MSI) Lead with 10 or more years of service operations management experience in a… more
- ICF (Washington, DC)
- …The ideal candidate will support and enhance the IT Service Management ( ITSM ) and Configuration Management Database (CMDB) modules while developing and deploying ... and functional requirements, translating them into effective ServiceNow solution designs. Lead the design of complex, effective ServiceNow solutions aligned with… more
- ICF (Rockville, MD)
- …2 days a week. ICF is seeking an experienced SaaS Platform and Operational Lead and SME based in Rockville, MD to support adoption of emerging digital technologies ... (DSC) for the customer, manages SaaS platforms and leads IT service management ( ITSM ) process implementation and governance. The role is dynamic and will require a… more
- Nightwing (Sterling, VA)
- …getting them to see the value of their ServiceNow investment. Responsibilities include: * Lead & collaborate with customers in their efforts to take advantage of the ... ServiceNow platform to improve their ITSM and ITIL processes * Be a key member...overall engagement team focused on delivering customer outcomes * Lead customer design workshops * Guiding customers in defining… more
- Koniag Government Services (Chantilly, VA)
- …and operating models, ITIL capabilities enabling enterprise HR Service Delivery, ITBM, ITSM , and ITOM implementations. + Improve customer experience by delivering a ... with a consistent team-focused message on direction. + Ability to drive and lead conversations regarding overall objectives with both current and future goals and… more
- GCyber (Arlington, VA)
- GCyber is seeking a Primary Technical Control Facility Lead , to support a high profile DISA customer. As a Primary Technical Control Facility Lead , you will ... maintenance of our Tech Control facilities. As a Primary Technical Control Facility Lead , you will: + Oversee daily operations of the Tech Control facility, ensuring… more
- SAIC (Reston, VA)
- …on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading the Service Desk team as ... 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who...+ 5+ years' experience in Service Delivery Management and ITSM + 8+ years' experience managing Service Desk teams… more
- Tau Six (Chantilly, VA)
- …to the US National Security market, has an immediate need for a DevOps Team Lead to oversee a small team of ServiceNow developers for a Department of Defense ... high-visibility DoD customer. We are seeking an experienced and results-driven DevOps Team Lead with a ServiceNow specialization to oversee and guide a team of… more
- SAIC (Washington, DC)
- **Description** SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our federal ... client. The Lead Desktop Support Technician will supervise a team of...X, iPhones, iPads, and hardware. + Previous experience using ITSM tools for ticket tracking. + Ability to travel… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Chantilly, VA)
- …of national importance. We are seeking a highly motivated **Technical Lead ** to join our National Intelligence Program supporting the development, operations ... a complex, hybrid on-premises and cloud enterprise IT environment. As a **Technical Lead ** , you will work to support program transitions and modernization efforts… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy,Communication, ITSM ,Time Management **Certifications:** CompTIA - Security+ - CompTIA ... **BMC Remedy version 20.x** or higher, ITIL methodologies, and ITSM /CMDB/DWP process flows. + Expert familiarity in one or...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** Team Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating ... + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead and develop teams in a customer-focused environment. + Demonstrated experience in IT… more
- BAE Systems (Mclean, VA)
- …ITSM processes consistent with industry best practices. The Operations Manager will lead the analysis, planning, and implementation of ITSM initiatives in ... the Operations Manager shall serve as the patch and device configuration lead , ensuring that all USACE-supported devices and systems are configured and have… more
- Insight Global (Rockville, MD)
- Job Description Lead the technical deployment of ServiceNow platforms, focusing on ITSM , ITOM, ITAM, and GRC modules. Provide gap analysis for current processes ... Desk team to configure and optimize ServiceNow for service desk operations. Lead technical aspects of deployment, ensuring seamless setup of APIs and continuous… more
- CACI International (Chantilly, VA)
- …Sustainment and Administration of an Enterprise ServiceNow implementation (IT Service Management ( ITSM ), IT Operations Management (ITOM, etc.). In this role you will ... minimize impact on the organization and its stakeholders. + Lead , motivate, and develop a team of operations professionals,...operations teams + 3+ years' experience working in ServiceNow ITSM , ITOM or ITAM + Experience with the maintenance… more
- GCyber (Arlington, VA)
- …of Tech Control facilities. As an Infrastructure Operations Manager, you will: + Lead , supervise, and mentor a team of tech control professionals to enhance facility ... technical point of contact, overseeing maintenance, transmission paths, and adherence to ITSM and industry standards. + Manage Tier 2 Tech Control Helpdesk… more