- Mathematica (Washington, DC)
- …journey. * Manage and conduct regular analysis of customer data, feedback, and CX industry research to identify trends, opportunities, and areas for improvement. ... Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager! The Client Experience Senior Analyst/ Sr. Manager works with… more
- ICF (Reston, VA)
- …and collaborate with IT, digital modernization, change management, and customer experience ( CX ) experts all committed to ensuring a seamless IT experience to our ... customer stakeholder engagement materials, and more. **Key Responsibilities:** + Research highly technical subject matter and create communications materials which… more
- TestPros (Sterling, VA)
- …Section 508 / WCAG / ADA Accessibility Assessment, Customer Experience ( CX ), Localization Testing, Independent Verification and Validation (IV&V), Quality Assurance ... (QA), Compliance, and Research and Development (R&D) services. TestPros is an Equal...and open, direct, respectful communications are highly valued. Location: Remote Responsibilities: + Conduct complete penetration tests, report on… more
- Patent and Trademark Office (Alexandria County, VA)
- …accessible to everyone. As the Customer Experience Strategist, you will support the CX Division in engaging USPTO to improve its understanding of customer needs and ... maximum telework eligible per agency and business unit discretion/policy. REMOTE WORK: Remote work will be considered...are excited to support and advise the Customer Experience ( CX ) Officer and Office of Public Engagement (OPE) management… more
- INTECON (Washington, DC)
- …/ Region: Quantico, VA, Washington DC, and Northern Virginia area. Location: Remote (National Capitol Region preferred) Job Type: Full-Time / Exempt Travel ... a High Impact Service Provider (HISP) with an emphasis on Customer Experience ( CX ). + Participate in studies aimed at optimizing agency processes, workforce, and… more