- Insight Global (Mclean, VA)
- …issues, and when those arise, alert the larger team and work with senior IT colleagues to expedite their resolution. . Simulate/reproduce problems independently to ... resolve issues with minimal impact on end-users productivity. . Adhere to corporate computing/technology operating procedures and standards. . Participate in bi-monthly weekend maintenance window testing as required. . Maintain schedules for recurring… more
- AITHERAS, LLC (Washington, DC)
- Position: Help Desk Supervisor/ Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time, Temp to Perm after 6 months Company: ... AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice Start Date: Upon completion of Security Clearance, through May 31, 2024, with potential for extension Schedule: 40 hours/week, Monday-Friday, 7:00 AM - 6:00 PM window… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... information in an effective manner with a clear understanding so customer issues are successfully resolved Provide OIS Operations management with regular updates via email on common problems encountered and identify possible longer-term solutions/improvements… more
- V2X (Springfield, VA)
- …Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government… more
- Koniag Government Services (Arlington, VA)
- …The Support Services Management Analyst II Senior (Editorial Assistant) will provide help desk and end-user desktop services for an office of approximately ... Services company, is seeking an experienced Support Services Management Analyst II Senior (Editorial Assistant) with a Secret Clearance to support **PAC** and our… more
- ManTech (Washington, DC)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Service Desk Specialist - Cleared Tier 2** to join… more
- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common applications. ATS's goal… more
- Cayuse Holdings (Reston, VA)
- …$90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/ help - desk -support-service-specialist senior ... -%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID** _2024-1380_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Public Trust_ more
- Koniag Government Services (Chantilly, VA)
- …**Koniag IT Systems, LLC,** a Koniag Government Services company **,** is seeking a Help Desk Manager to support **KITS** and our government customer. **This is ... more. Koniag Government Services is seeking a highly skilled Help Desk Manager to support a 24/7...certifications. + Experience with ServiceNow. + Presentation skills to senior management using tools like MS Office/PowerPoint. + Experience… more
- Smith Bucklin Corp (Washington, DC)
- Help Desk Associate Information Technology Washington, DC Apply Description Smithbucklin, a 100 percent employee-owned association management company, is looking ... for local office computing network operations and procedures. The Help Desk Technician will work within a...just beginning your career or are a mid- or senior -level professional, working at Smithbucklin will offer you countless… more
- Chenega Corporation (Washington, DC)
- Mid-level Help Desk Support Technician Washington, DC Join our Talent Network Mid-level Help Desk Support Technician Washington, DC C-CDAS-24-001 Are you ... Engineering and Technical Support Services to federal customers. TheMid-level Help Desk Support Technician provides support to...their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Support Specialist** to join our team in the ... internal team, analyzing and recommending process improvements in the help desk functional environment. + Use their...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- M. C. Dean (Vienna, VA)
- ** Help Desk System Specialist 3 - Tysons, VA** ID **12654** Location **Tysons, VA** Apply Now ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...and tuition reimbursement. + Open and transparent communication with senior leadership as well as local office management. **Abilities**… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Junior** ** Help Desk Support** to join our team in the **DMV ... Relevant industry standard certifications such as A+ or Security+ Experience with help desk systems such as Atlassian (Confluence/Jira) or ServiceNow **Clearance… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as...vendors to identify and resolve problems + Confer with senior engineering staff to resolve more complex problems +… more
- General Dynamics Information Technology (Falls Church, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** NACLC (T3) **Job Family:** Help Desk **Skills:** End User Support,Group Problem Solving,Information ... Technology (IT) Services,IT Service Desk ,People Management **Certifications:** Security+, CE - CompTIA **Experience:** 8...Manager** with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own… more
- Insight Global (Washington, DC)
- Job Description The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and ... appropriate and following up to resolution Provide customer service and support to senior level personnel in diagnostic testing and operation of IT hardware or… more
- General Dynamics Information Technology (Mclean, VA)
- …every day. At GDIT, people are our differentiator. As an Intelligence Operations Support - Desk Officer, you will help ensure today is safe and tomorrow is ... smarter. **HOW AN INTELLIGENCE OPERATIONS SUPPORT SENIOR WILL MAKE AN IMPACT:** + The Desk Officer serves as the primary interface between multiple locations/… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier two ... Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that… more