- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer… more
- V2X (Springfield, VA)
- …complex challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to ... (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are...or more years of experience working in an enterprise IT Service Desk or Help… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk ,People Management ... the latest technologies to advance the mission as an ** IT Service Desk Manager** with...+ Experience briefing Federal and DoD executive leadership. + Senior level experience supporting DoD missions. + SLA/OLA management.… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** ** Service Desk Specialist - Cleared Tier 2** ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- Cayuse Holdings (Washington, DC)
- **Overview** The Senior Service Desk Agent...or IT support. + Experience with ServiceNow IT Service Management System. + Customer ... USD $17.00 - USD $21.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1667/ senior - service - desk -agent/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-_ **ID** _102473_… more
- SAIC (Washington, DC)
- …to be remediated by junior and mid-level engineers. + Updates status of queued service requests with the IT service management system **Qualifications** ... need a minimum of 4 years of experience providing desk side support, acting as senior engineer...and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... you (ie the nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we will… more
- General Dynamics Information Technology (Washington, DC)
- …met. + Work within a large team, working most closely with Service Managers and Senior Service Desk Analysts, in order to drive service improvements. ... A SERVICE DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is the central point of contact for IT queries from our customers… more
- Cayuse Holdings (Reston, VA)
- …$90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior ... through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT... Service Center Technician handles the most complex IT technical support requests for the DOI/IA user base… more
- Leidos (Washington, DC)
- …Leidos' Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on ** Senior ** ** Service Desk Analyst (Tier 3 support)** to ... Bachelor's degree and 8+ years of experience supporting a service desk or IT support...lieu of degree. + Ability to potentially interact with senior staff in the agency and scientific community. +… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- General Dynamics Information Technology (Washington, DC)
- …met. + Work within a large team, working most closely with Service Managers and Senior Service Desk Analysts, in order to drive service improvements. ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- The MITRE Corporation (Mclean, VA)
- …you want to make, then choose MITRE-and make a difference with us. The MITRE Service Desk is seeking a talented Executive/VIP Support Technologist to join our ... Service Desk team. The role is a...a demanding, high-visibility frontline concierge position supporting our most senior executives and VIPs by offering both in-person and… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... Help Desk Analyst Job Category: Information Technology Time Type:...candidate will provide incident resolution to Army customers with IT problems related to IPPS-A, a PeopleSoft application. You… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist** to join our team in the DMV area. We ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Insight Global (Washington, DC)
- …on Monday and Tuesday (onsite) 8:30-5:30. The help desk technicians provide customer service by responding to IT issues, requests for service , and ... as appropriate and following up to resolution Provide customer service and support to senior level personnel... level personnel in diagnostic testing and operation of IT hardware or software, primarily performed through response to… more
- Koniag Government Services (Arlington, VA)
- …platform version of "Vancouver" or later + Demonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft ... Services company **,** is seeking a ServiceNow Support Specialist Senior -Level IT Subject Matter Specialist with a...+ Experience working with data analytics, Team auditing, ticketing ( service desk ) and custom coded applications +… more
- Arena Technical Resources, LLC (Washington, DC)
- Senior IT Services Technician Location: Washington, DC, US Job ID: 16522 Job Description Job Description: Title: Senior IT Services Technician Location: ... Must be authorized to work in the US The Senior IT ServicesTechnician is responsible for leading...for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the… more