- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:**… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Service Desk Specialists to support a customer in Stafford, VA. ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and III) + Equipment Specialist (Location and Tier ?) + FSR / Service Desk Specialist I MEF ( Tier II ) + FSR / Service Desk Specialist II ... MEF ( Tier II ) + FSR / Service Desk Specialist III MEF ( Tier II ) + FSR / Service Desk Specialist Quantico, VA ( Tier II ) + FSR / … more
- SMX (Quantico, VA)
- …+ Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II ** joining… more
- TekSynap (Arlington, VA)
- …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- General Dynamics Information Technology (Arlington, VA)
- …are our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... turn into opportunity. And our work depends on a Service Desk Specialist joining our team. At...modify, and repair computer hardware and software. + Provide Tier 1-2 IT operations control support using ITSM ticketing… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. + System Monitoring: Monitor… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- NANA Regional Corporation (Herndon, VA)
- …+ Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides exceptional customer service and Helpdesk support via phone, ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identifies and escalates more complex problem reports or service requests to next tier of support… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC...of all Tier levels I/ II /III Trouble Tickets. + Reviews… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Technical Writer II ** **Who is Epsilon:** Epsilon is an IT...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- SMX (Quantico, VA)
- …as well as other sections as required + Provide documentation, guidance and instruction to Tier II , and service desks for handling standard Active Directory ... technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge...DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …system updates) + Assist Service Desk technicians as needed with Tier I and Tier II troubleshooting **Qualifications** + High School diploma/GED ... in DISS) + Currently possess DoD 8570.1-M IAT Level II + Currently possess a Computing Environment certification +...(or greater) certification + Experience working in an IT service desk environment + Experience working with… more
- IT Partners,Inc (Herndon, VA)
- …Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... clearance is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service … more