- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... 5+ years of Human Resources experience Basic Qualifications - 3+ years of Workforce management experience (for internal candidates) resources experience - 5+… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and...and outbound phone, chat and email volumes by analyzing forecast details from Economists team and drafting way forward… more
- Bank of America (Plano, TX)
- …direction for Client Protection that enables insightful reporting/ analytics, effective workforce management , and Financial forecasting with business narrative. ... Workforce Strategy & Business Intelligence Analyst ...economic and portfolio conditions and communicates findings to senior management + Supports execution of large scale projects, such… more
- Chewy (Richardson, TX)
- …, reporting, and analytics demonstrating understanding of contact center operations and workforce management principles. You will provide leadership teams with ... **Our Opportunity:** As a CS Real Time Analyst , you will lead CS Operations, Customer Experience,...needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or… more
- American Airlines (Dallas, TX)
- …industry. **What you'll do** + Conducts statistical and trend analyses to forecast call/case volume and other key metrics to accurately develop financial and ... forecasts. + Partnering closely with Finance and Contact Centers on budget, forecast process and strategic initiatives to support future vision of the department.… more
- American Airlines (Dallas, TX)
- …work life and hop on board! **Why you'll love this job** + In Revenue Management , we aim to empower our team members to make informed decisions that impact American ... of the AAdvantage Travel Rewards team within the Revenue Management Division. **What you'll do** + Design and deliver...Use customer segmentation, data analysis, and market insights to forecast revenue and costs to optimize Travel Rewards Programs… more
- American Airlines (Dallas, TX)
- …essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever ... & R to automate internal algorithmic procedures and develop processes to ensure forecast integrity of operational models + Design, create and monitor results from… more
- Chewy (Richardson, TX)
- **Our Opportunity:** As a Workforce Management (WFM) Scheduling Analyst you will be passionate about performing and maintaining efficient scheduling ... other assignments as advised **What you'll need:** + 2+ years call center Workforce Management or scheduling/planning experience in contact centers. + Hands-on… more