- Henry Ford Health System (Troy, MI)
- …all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... Determine training, policy, procedure and benefit needs relating to customer service as a result of quality...environment. + Three (3) years of customer service management experience in a moderately large call… more
- Molina Healthcare (Detroit, MI)
- …**Required Experience** 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service . **Preferred Education** ... + Participates in internal listening sessions. + Assists Quality Manager in providing standard weekly and monthly reporting within...3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service .… more
- General Motors (Warren, MI)
- …week minimum or other frequency dictated by the business. We are seeking a dynamic Manager to lead a team of Service Information Developers within the Service ... complexity and rate of change has increased dramatically for customer vehicles. + This manager will need...the company to meet the needs of technicians and service professionals. **Responsibilities** + This manager is… more
- Trinity Health (Farmington Hills, MI)
- …**Description:** **POSITION PURPOSE** Work Remote Position (Pay Range: $18.8367_$28.2551) The Customer Service Representative handles customer inquiries in ... insurance data and forwards the revised information to the appropriate. Provides excellent customer service in not only resolving inquires, but assisting the… more
- Henry Ford Health System (Troy, MI)
- …of two (2) years relevant business experience, required including customer service quality operations and compliance monitoring or call auditing experience. ... GENERAL SUMMARY: The Supervisor of Customer Service Quality, under the direction... Service Quality, under the direction of the Manager of Quality, Training and Compliance Operations is responsible… more
- Trinity Health (Livonia, MI)
- …as managers, senior analysts or architects. Manages all aspects of application support and customer service level expectations and adheres to service quality ... implementation, and ongoing maintenance of these ITSM processes. A Manager with the ability and authority to ensure daily...managing service level agreements and monitoring quarterly customer service metrics as defined by … more
- Corewell Health (Royal Oak, MI)
- …at regional and national conferences.7. Seeks and is responsive to customer feedback.8. Promotes service excellence principles and leadership behaviors.9. ... Job Summary The program manager position is a full-time position with working...career interest activities.4. Uses the AAMC's Electronic Residency Application Service (ERAS) software to manage applications and participate in… more
- US Foods (Detroit, MI)
- …relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * Competitive spirit and results driven ... profitability goals. Primary areas of responsibilities are: * Primary owner of customer relationship * Selling, and engaging customers in value added activities. *… more
- Concentrix (Farmington Hills, MI)
- …+ Knowledge of sales strategies and sales pipeline. + Experience working in a customer service , sales or outsourcing environment is required. + Knowledge of how ... behalf of our clients to renew and expand the service relationships. Reporting to a sales manager ,...Digital or Social Media Sales and/or experience in a customer service role, ideally in tech. advertising… more
- General Motors (Warren, MI)
- …framework to align cross-functional accountability to shared Objectives and Key Results in service of Digital Commerce and Service revenue growth. Our focus is ... simple - our customer . We partner with Sales, Marketing, Regional Leaders, Finance,...E2E commerce experience globally. **About the Role:** As the ** Manager Vehicle Commerce, Business Intelligence & Insights Strategist** you… more
- Eaton Corporation (Southfield, MI)
- …tasks and situations to achieve superior proactive project order management and customer service . **The application window for this position is anticipated ... Eaton's North American Sales division is currently seeking a Field Project Manager - Datacenter. This remote position offers the flexibility to work from any… more
- General Motors (Warren, MI)
- …Marketing + Customer Lifecycle ( Customer Automated Notification System, Customer Sales Service Retention, Centralized Owner processes, EV programs) + ... + Across all CRM creative ( Customer Lifecycle, CRM Retail, Customer Sales Service Retention, Digital Publications, etc.), champion Brand materials… more
- Ford Motor Company (Allen Park, MI)
- …you ready to change the way the world moves? As part of the Ford Customer Service Division (FCSD) strategy to reimagining the dealer support model, Service ... **Technical Field Operations Manager ** At Ford Motor Company, we are the...improvements. + Lead through influence and collaborate across Ford Customer Service Division, Product Development, and other… more
- PNC (Lincoln Park, MI)
- …and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Branch organization, you will be based in Lincoln Park, MI ... leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more
- Deloitte (Detroit, MI)
- …as customer profiling, targeting & cycle planning, scheduling & call Reporting, territory alignment, Omni-channel service connections, inquiry routing, and ... We are seeking a product manager that will advance ConvergeHEALTH's field force technology...customer profiling, targeting & cycle planning, scheduling & call Reporting, territory alignment, Omni-channel service connections,… more
- Corewell Health (Farmington Hills, MI)
- Job Summary - Clinical Nurse Manager - Farmington Hills The Clinical Nurse Manager is an experienced leader responsible for managing assigned areas and services ... for staff recruitment and retention and clinical and business outcomes. The Nurse Manager is responsible to ensure safe and effective delivery of patient care and… more
- Ford Motor Company (Dearborn, MI)
- … customer experience, this is the opportunity for you. The Sr. Product Manager is responsible for understanding retail customer needs and behavior globally, ... world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue,… more
- Ford Motor Company (Dearborn, MI)
- **Group Product Manager ** We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. ... value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across… more
- St Croix Hospice (Livonia, MI)
- …effective member of the hospice and health care delivery system. + Promotes customer service orientation to all hospice personnel. Additional Duties + ... Manager of Clinical Services - Hospice Job Details Level Management Job...Participates in on- call duties as defined by the on- call policy. + Attends… more
- General Motors (Warren, MI)
- …partners. The **Regional Warranty Manager ** position operates within the 'Dealer Service and Warranty Operations' organization within the Customer and Care ... organization. This role requires an individual who is passionate about providing exceptional customer service and ensuring the seamless operation of our warranty… more