- UKG (Ultimate Kronos Group) (Atlanta, GA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Lumen (Atlanta, GA)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- IQVIA (Atlanta, GA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager , and/or a leadership role in a specific CDM task ... escalation , workload projections, and provide technical expertise. + Lead direct negotiations with customer, eg, timelines, financial, process, resources. +… more
- IQVIA (Atlanta, GA)
- …management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance,… more
- Wells Fargo (East Point, GA)
- …completion and been placed into a branch. Successful completion of the Branch Manager Readiness program is a pre-requisite to transition into a non-exempt Associate ... Branch Manager (ABM) or exempt Branch Manager (BM)...to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to… more
- HomeSafe Alliance (Atlanta, GA)
- **Title:** Lead Dispatcher - Military Move **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... the Role** HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics… more
- Intuit (Atlanta, GA)
- …growing top customer success talent on your team customer success as a team lead or manager . + Operationally focused with experience in managing cross-functional ... strategy. SaaS MarTech experience is a plus. + Handling escalation issues and building trust with team members and...week and travel up to 15% How you will lead As the Manager of Customer Success,… more
- Wells Fargo (Roswell, GA)
- **About this role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business ... areas and business divisions at wellsfargojobs.com. **In this role, you will:** + Lead and supervise risk and the operations of teller functions to deliver… more
- Deloitte (Atlanta, GA)
- Epic Phoenix Lead and Builder Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ... Phoenix Lead & Builder / Project Delivery Specialist you will...Testing, Upgrades, and Activation. Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Takeda Pharmaceuticals (Atlanta, GA)
- …are accurate; Communicates study status, cost and issues to Clinical Operations Program Lead (s); serve as escalation point for third party vendors managed by ... inspire you and empower you to shine? Join us as a Clinical Operations Manager based remotely reporting to the Clinical Operations Leadership team. At Takeda, we are… more
- Deloitte (Atlanta, GA)
- Epic Clin Doc Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to ... a collaborative environment. As an experienced Epic Clin Doc Lead and Builder professional, you will have the ability...Work you'll do/Responsibilities: + Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- TTEC (Duluth, GA)
- At TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Team Lead onsite in Duluth, GA. you'll be a part of creating and delivering amazing ... You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call...experience on every call as you're the first line manager for your team. You'll report to the Service… more
- Deloitte (Atlanta, GA)
- Epic Ambulatory (Ambulatory Clinics) Lead and Builder Project Delivery Specialist Are you an experienced, passionate pioneer in technology? An industry solutions ... work in a collaborative environment. As an experienced Epic Ambulatory (Ambulatory Clinics) Lead and Builder professional, you will have the ability to share new… more
- Acuity Brands (Atlanta, GA)
- …support growth of all whom they encounter. Candidate should expect to take on Manager role in a backup capacity when required, on any Order Excellence team. **Key ... Manage external customer relationships; Act as a point of escalation for resolution of problems + Act in the...to ensure delays, issues, or improvements are communicated + Lead development of new and innovative processes that increase… more
- Public Consulting Group (Atlanta, GA)
- …engage with counterparts + Serve as a main point of contact (including escalation ) both internally and with clients + Partner on business development initiatives, ... including: demonstrations, proposals ( lead proposal writing teams, including writing sections, coordinating efforts,...of relevant work experience, including: working with clients, people manager + Knowledge of, or experience in, Medicaid is… more
- Morgan Stanley (Alpharetta, GA)
- …to capture & monitor remediation of any potential risks. In addition, enable appropriate escalation of any item that may impact timely delivery or cause a change to ... scope of project * Ensure effective communication and reporting to functional teams, manager , and stakeholders * Support key program leads and resources in executing… more
- The Coca-Cola Company (Atlanta, GA)
- …and technical operations. Quality, safety, environment, and food safety concerns can lead to product recalls - with high risks for consumer health, Company ... through the networked organization to influence the global QSE strategy. + Lead accelerated progress of new technologies and innovation, building flexible and… more
- Deloitte (Atlanta, GA)
- …long-term, onsite client service delivery. Work you'll do/Responsibilities The Applications Manager oversees the Application Analyst I/II who is support their ... and resolves production support issues during Activation as applicable. Initiates escalation procedures. Identify potential issues and refer more complex issues,… more
- Truist (Atlanta, GA)
- …appropriate. + Vetsnew solutions and determines at what point larger issues require escalation to upper management. Leads teams or multiple teams of internal and/or ... apply best practices to improve products, processes, or services. Ability to lead projects of significant complexity and risk exposure. Ability to exercise judgment… more
- Wells Fargo (Atlanta, GA)
- **About this role:** Wells Fargo is seeking a Senior Lead Commercial Relationship Manager for the Georgia market with an emphasis on acquiring new relationships ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more