- CARMAX (Richmond, VA)
- …service levels, staffing, etc.) + Manage projects and tasks assigned to your team As a Customer Experience Center Manager at CarMax, you will lead a dynamic ... Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with… more
- Michaels (Richmond, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Ledbury, Inc (Richmond, VA)
- Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team. Your background in sales management has equipped you to bring ... within a team-driven atmosphere supports Ledbury's company strategy and a best-in-class customer experience . Your aptitude for creative problem solving and time… more
- FranklinCovey (Richmond, VA)
- …FranklinCovey 4DX Platform client admin or facilitator experience . + Sales or Customer Success Manager experience . Benefits include medical, dental, and ... process **Basic Qualifications** + Associate's degree or greater + 3+ years of experience in a customer success, technical support, or account management role.… more
- ArcBest (Richmond, VA)
- …: Transportation industry and related sales experience , preferred. Prior experience with Customer Relationship Manager (CRM) tools, preferred. ... a team of Account Managers and the District Sales Manager to optimize customer service by effectively...you meet the minimum requirements: Education: Bachelor's degree, preferred. Experience will be considered in lieu of formal education.… more
- Fujifilm (Richmond, VA)
- …adoption and addressing any customer issues, to ensure ongoing positive customer experience + Support Territory Manager counterpart by maintaining ... Managers to demo FUJIFILM Sonosite products, close deals, and ensure ongoing positive customer experience . After the sale, this role owns client relationships… more
- Amazon (Richmond, VA)
- …and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. - ... where appropriate. - Contribute to continuous improvement of the customer experience and operations by participating in...Work with a manager to maintain the physical safety and quality standards… more
- Capital One (Richmond, VA)
- …where the team can simplify or automate manual processes, reduce risk, and improve customer experience + May develop project plans to execute process development ... Principal Process Manager - US Card Customer Resiliency...and rewarding and to get the right solution & experience to the right person at the right time… more
- Capital One (Richmond, VA)
- …is a dynamic, analytical leader who is passionate about delivering a top-notch customer experience while cultivating a high-performing group. CAO fosters an ... Work From Home, Senior Associate, Unit Manager , Complaints Team Lead in Customer ...agent to upgrade internet service to ensure a good customer experience . **Work from Home Location Requirements**… more
- Under Armour, Inc. (Richmond, VA)
- …and other areas across the business on opportunities to drive improved customer experience and efficiency, delivering on the organization's vision, mission, ... Quality Assurance Manager - Customer Service **Quality Assurance Manager...accurate manner. * Developing forward looking strategies to improve customer experience , CSR experience , and… more
- Capital One (Richmond, VA)
- Manager , Operations Servicing Strategy, Card Customer Channels (Hybrid) As a ** Manager , Operations Servicing Strategy** , you will be part of a smart, ... talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate and influence… more
- Rocket Software (Richmond, VA)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Manager , Customer Solutions Engineering brings creativity, curiosity, and passion ... the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager...position + 5+ years Project Management, Consulting, or management experience ; customer facing experience is… more
- Capital One (Richmond, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Senior Manager , Product Management, Customer Services and...long-lasting relationships. **Basic Qualifications:** + Bachelor's Degree or military experience + At least 5 years of experience… more
- Trellix (Richmond, VA)
- **_Job Title:_** Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The company's ... architected security. More at https://trellix.com . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for...escalate as needed. **About You:** + 5+ years of customer engagement and account management experience in… more
- Trellix (Richmond, VA)
- **_Job Title:_** Senior Customer Success Manager **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful ... work. More at https://www.trellix.com/ . **_Role Overview:_** The Senior Customer Success Manager is responsible for driving...escalate as needed. **About You:** + 7+ years of customer engagement and account management experience in… more
- EDB (Richmond, VA)
- …to drive adoption, growth, and retention to your accounts while ensuring a positive customer experience . Your passion as a professional CSM is being a champion ... the US- EST/CST Time Zone Preferred As EDB Principal Customer Success Manager (CSM), you will be...**What your impact will be:** + Deliver a world-class customer experience as a trusted advisor that… more
- Capital One (Richmond, VA)
- Sr. Business Manager - Customer Protection **Summary:** As a Senior Manager , Business Analysis at Capital One, you will apply your strategic and analytical ... Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Ryder System (Chester, VA)
- …your first year + Up to 12 weeks paid maternity leave **Summary** The Manager Customer Logistics will oversee the day-to-day operations within an assigned ... Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_ **We are immediately hiring a Customer Logistics Manager in Chester, VA for our Supply… more
- Acosta Group (Richmond, VA)
- …the assigned principals' business (division and/or geographic), within designated " customer accounts". Primary responsibility includes increasing sales and market ... assigned customers at the lowest cost. + Develop a Customer Business Plan that will deliver the principals' business...+ Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve… more