- Zoom (Frankfort, KY)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Frankfort, KY)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oracle (Frankfort, KY)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Frankfort, KY)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Frankfort, KY)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Coinbase (Frankfort, KY)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- The ODP Corporation (Louisville, KY)
- …the customer experience. + Supports community outreach initiatives to drive client/ customer retention . + Works to continually develop personal selling skills ... Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer ...Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing… more
- Oracle (Frankfort, KY)
- **Job Description** Lead the global estimating function for a large-scale, leased data center build program, responsible for end‑to‑end estimating governance, ... AACE Class 5-Class 1 maturity and program stage gates. + Build and lead a high-performing estimating team (regional leads, discipline estimators, data analysts) with… more
- PagerDuty (Frankfort, KY)
- …engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and expansion by identifying opportunities for ... lifetime value and driving revenue growth. Team Management: + Lead , mentor, and develop a high-performing customer ...manager engagement strategies, account management, and programs at scale. Retention and Growth: + Key metrics for this role… more
- NTT America, Inc. (Frankfort, KY)
- …. Share expertise with other CSMs, fostering a collaborative culture focused on customer -centric solutions and continuous improvement. . Lead by example in ... . Track, analyze, and report on key metrics for assigned accounts, including customer satisfaction, retention rates, NPS, and overall health. . Present insights… more
- Cornerstone onDemand (Louisville, KY)
- …to serve as **Manager, Customer Success** . This role will report to the AMER Customer Success Director and will lead a team of Customer Success Managers ... success initiatives to increase Annual Recurring Revenue (ARR) and Retention . This includes operational planning behind the scenes as...customer satisfaction. **In this role you will:** + Lead and manage a team of CSMs, including hiring,… more
- ISC2 (Frankfort, KY)
- …**This position is not available to residents of** **California** **.** **Responsibilities** ** Customer Retention & Success** + Serve as the primary point ... Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention , and growth across assigned accounts. You will… more
- GE Appliances, a Haier company (Louisville, KY)
- …track and enhance customer satisfaction, NPS, response time, resolution rates, and retention . + Establish a clear escalation path for complex customer issues ... . Interested in joining us on our journey? The Customer Success Leader will define and execute the strategy...across Quality, Service, Support, Training, Warranty, and Parts. + Lead and inspire a cross-functional team to deliver exceptional… more
- SHI (Frankfort, KY)
- …SHI. **Role Description** + Executing against given key performance indicators including customer retention , growth of customers business, and selling Cisco ... in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention ...issues, position services, and track service engagements + Take lead and execute on tracking customer `s true-forwards… more
- Trellix (Frankfort, KY)
- …brand loyalty, turning customers into advocates. Own the strategy for increasing customer engagement, retention , loyalty, upsell and cross-sell through targeted ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix** Trellix is a global...to the VP of Marketing & GTM, you will lead our strategy to turn customers into advocates by… more
- Wolters Kluwer (Frankfort, KY)
- …resolving intricate client issues while providing consistent and high levels of customer satisfaction and retention Travel Requirements: + 10-40% percent travel ... **Permanent remote role. Candidate can be located anywhere in the US** The Customer Success Advisor is responsible for building and maintaining post sales strategic… more
- Wawa, Inc. (Mount Washington, KY)
- …and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training. + Lead , motivate, and train Associates to drive ... As a ** Customer Service Supervisor (CSS)** **,** you are a...with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe,… more
- ADP (Louisville, KY)
- …to strategically drive results with the goal of increasing client satisfaction and retention . Works directly with the client or advisor and internal teams to oversee ... increasing client experience, advisor experience, participant experience and client retention . Partners with Sales, Implementation, and Operations organization to… more
- Honeywell (Louisville, KY)
- … and engagement, and fostering an inclusive culture. **KEY RESPONSIBILITIES** + Lead and oversee the customer and vertical marketing function, ensuring ... here** _(https://www.honeywell.com/us/en/company/inclusion-and-diversity)_ **THE POSITION** The **Director of Marketing** will lead marketing projects and campaigns, and ensure the successful… more
- Oracle (Frankfort, KY)
- …Next in People Leadership** At Oracle, we're helping global organizations lead with confidence-through data, intelligence, and speed. The **People Leader Workbench** ... business & operational data. Be it to improve performance, increase retention , manage compensation, or optimize workforce skills and manage effectiveness. Now,… more