- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support ... skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms… more
- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... SLAs. + **Process Improvement:** Continuously refines help desk processes and implements best practices for incident...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- General Dynamics Information Technology (Washington, DC)
- …**Job Description:** Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager ** supporting IT support services ... and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager supporting the US Senate Sergeant… more
- System One (Vienna, VA)
- …to work every other weekend and on some holidays Job Description Major Incident Management is responsible for driving the coordination and recovery efforts of major ... result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... DC.** The Manager will lead an ITIL-aligned hybrid service ... team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk … more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the Healthcare ... The program provides a range of IT services, including help desk , desk side support,...the customer's information. We are seeking a dynamic Service Desk Manager to join our IT Service… more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... work, so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time position. **Job Summary:** The … more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team...with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... to security protocols. + Develop and manage a robust incident response plan for supply chain security breaches or...We areseekinga highly experienced and dedicated Secure Supply Chain Manager to oversee and enhance the security and integrity… more
- NuAxis Innovations (Washington, DC)
- …**Experience:** Five (5) + years' supervisory experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, ... **Desktop Support Manager ** Location **Washington, DC** \# of openings **1**...be resolved within the established timeframes. **Knowledge Requirements:** + Incident Management + Problem Management + Change Management +… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- SAIC (Washington, DC)
- …in managing End User Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help , Enterprise Operations Center, Server, Storage, ... **Description** SAIC is seeking an End User Operations Manager to support our DOT customer in Washington...is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to… more
- CACI International (Arlington, VA)
- …Interact with internal and external stakeholders (Program Management, Government Product Support, Help Desk Management and Infrastructure / Data Center POCs, ... Information Technology Manager Job Category: Information Technology Time Type: Full...and processes for disaster recovery + Engage in rapid incident support with Development and Infrastructure team members to… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... Security Operations Center (SOC) management and monitoring + Security incident Detection and Response + Vulnerability management + Personnel...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- Ensono (Washington, DC)
- …representatives **Other Qualifications** + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management ... Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of… more
- Chenega Corporation (Washington, DC)
- …BI reports, Inventory automation, Microsoft Power Automate, and Approvals. + Perform help desk -related duties. + Support, maintain, monitor, troubleshoot, and ... security policies, processes, and procedures. + Assist with information security incident response activities, risk assessment and risk management activities, and… more
- SHI (Washington, DC)
- …continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote ... and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of SHI is our employees… more