- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... system. This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring timely resolution of financial… more
- TekSynap (Washington, DC)
- …to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech ... Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- General Dynamics Information Technology (Washington, DC)
- …career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work ... Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful contributions to challenging… more
- Marriott (Washington, DC)
- …Remotely?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday...are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/service- desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_ **Category** _Information… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- NuAxis Innovations (Washington, DC)
- …for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...NetIQ Directory Resource Administrator (DRA) + Systems Center Configuration Manager (SCCM) + Cisco AnyConnect + Citrix XenDesktop +… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. Review ... Program Manager - USAR ACES Category Program Management Description...within 24 hours of accepting case (Non- LOI or help desk cases) when additional information is… more
- TekSynap (Fort Meade, MD)
- …with JIRA and Remedy ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get in, be given a project, ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the...direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the… more
- HEI Hotels and Resorts (Arlington, VA)
- …from Arlington National Cemetery. At Sheraton Pentagon City, we go above and beyond to help you do the same. We foster a fun and collaborative culture, ensuring our ... military candidates to apply. Overview Assist the Front Office Manager in managing the Front Office operations to achieve...to stand, walk and continuously perform behind the front desk . Ability to observe and detect signs of emergency… more
- The Joint Chiropractic (Alexandria, VA)
- …least one year of previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be able to prioritize and ... and visit packages + Keeping management apprised of member concerns and following manager 's policies, procedures and direction. + Willingness to learn and grow +… more
- Marriott (Washington, DC)
- …and procedures; report accidents, injuries, and unsafe work conditions to manager . Ensure uniform and personal appearance are clean and professional; maintain ... all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt,… more
- TekSynap (Washington, DC)
- …ourcustomer. The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help … more
- Interactive Government Holdings, Inc. (Fort Belvoir, VA)
- …with (IAW) Army Regulation (AR) 625-1. Initiate review, resolve or forward Help Desk cases to appropriate case manager within three (3) business days. Review ... via email/telephone within 24 hours of accepting case (Non- LOI or help desk cases) when additional information is required for TA request. After requesting… more
- GCyber (Arlington, VA)
- …service quality and operational efficiency. + Act as a liaison between the help desk team and senior management, translating technical requirements into ... GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile...actionable strategies. + Manage and supervise help desk employees, providing guidance and training… more
- TekSynap (Washington, DC)
- …for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed client expectations and contractual obligations. ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management… more