- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company located inLaurel, MD. Pay Rate: $28.00 - $32.00 per hour ... Clearance.** **Work site is 100% Onsite in Laurel, MD** We are seeking an IT Help Desk Agent to help us support the information technology needs of the… more
- TAD PGS, Inc. (Laurel, MD)
- …any questions on how to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us ... We have an outstanding Contract position for anIT Help Desk Technicianto join a leading...one of Computerworld 's Top Places to Work in IT for the last six years and are wanting… more
- Shuvel Digital (Washington, DC)
- …and efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...supporting this contract. The Help Desk Engineer will troubleshoot issues to… more
- TAD PGS, Inc. (Laurel, MD)
- TAD PGS, INC. Is currently seeking experienced IT Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk ... any questions on how to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us… more
- Deloitte (Washington, DC)
- …+ Provides support to end users on a variety of issues + Identifies, researches, and resolves technical problems + Responds to telephone calls, email, and personnel ... requests for technical support + Documents, tracks, and monitors the problem to ensure a timely resolution The Team The US Systems Engineering Offering delivers large scale software applications and integrated systems and assists its clients with architecture… more
- Chenega Corporation (Arlington, VA)
- …and assist other departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Tier 1 Help Desk Analyst Arlington, VA ....provides mission-critical services in Cybersecurity, Systems Engineering and Integration, IT Operations Support, Software Development, and Program Management. Job… more
- V2X (Springfield, VA)
- …have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Specialists are the Tier 1 team members of an Information Technology ( IT ) Enterprise Service desk responsible for the IT -related service requests, and the… more
- National Gallery of Art (Washington, DC)
- …As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction, ... Summary The Help Desk Manager is responsible for...updates, and upgrades for Oracle Financial applications, working with IT and finance teams to ensure minimal disruption. Provides… more
- General Dynamics Information Technology (Arlington, VA)
- …cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …4 years additional service desk or IT experience for degree) + 3 years Help Desk or IT experience + At least 1 year experience as a help ... desk supervisor or 2 years as a help desk lead + Solid technical and...simplistic grade school language for end users of complex IT systems and projects. + Candidate must be able… more
- General Dynamics Information Technology (Arlington, VA)
- …1+ years of related experience on Service Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications** : Must ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical… more
- BAE Systems (Newington, VA)
- …of office equipment and supplies Additional duties will include frontline assistance to the IT Help Desk . You'll be answering phone calls and monitoring ... skills **Preferred Education, Experience, & Skills** Experience with supporting IT development projects planning. Experience coordinating with multiple agency… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... QA findings. + Stay current with industry trends and best practices in IT help desk operations and quality assurance. + Maintain effective communication with… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the ability to… more
- Arena Technical Resources, LLC (Washington, DC)
- …proactive in continuously improving the Firm's devices. - Serves as an extension of the Firm's IT Help Desk , providing L1 / L2 support for the Firm's ... devices, namely in the DC office. Proactively engages with IT Help Desk and Regional IT Services Technicians to share knowledge and trends, troubleshoot… more
- Cayuse Holdings (Andrews AFB, MD)
- …outcomes. **Primary Focus** The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support Services. All duties and responsibilities ... the Core Values of Cayuse. **Responsibilities** + Meet daily IT operational requirements of approximately 1400 ANGRC users. 900-1200...Ensure the end user is notified directly by a help desk representative prior to closing a… more
- Chenega Corporation (Springfield, VA)
- …system for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA....Respond to email or chat messages for customers seeking help . + Walk customers through the problem-solving process. +… more
- Leidos (Bowie, MD)
- …Providing support for implementing IT enhancements and undertaking project work. + Handling IT Help Desk calls and emails, ensuring all interactions are ... MD office. The candidate will be part of an IT and Information Assurance team responsible for the design,...remediation; extending IAVA patches and security updates on various IT and network systems. + Participating in the creation… more
- BAE Systems (Mclean, VA)
- …of standard practices for operation and sustainment of on-prem, cloud, and hybrid enterprise IT including help desk operations + Experience with ITILv3 and ... is seeking a Solution Architect responsible for Enterprise Information Technology ( IT ) vision, leadership, and program support across existing programs and new… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the resolution of ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more