- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support ... Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- General Dynamics Information Technology (Washington, DC)
- …be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer … more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... **Req ID:** 35468 **Summary** ** Help Desk Manager** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... Help Desk Technician Summary Title: Help...Help Desk Technician Summary Title: Help ...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- General Dynamics Information Technology (Washington, DC)
- …grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Manager is responsible for the...and update training materials for employees, including user guides, help + sheets, and FAQ lists. Qualifications + US… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system. ... This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring...of operations and maintenance (O&M) using the National Gallery's Service Now helpdesk ticketing system to ensure the timely… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk ... Help Desk Tier I Specialist -... Help Desk Tier I Specialist - Cleared Washington, DC...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- TRIAEM, LLC (Silver Spring, MD)
- …IT environment. + Process Improvement & Documentation: + Develop and refine standard help desk procedures, ensuring consistent service levels. + Collaborate ... Description TRIAEM is seeking a highly motivated and experienced Help Desk Specialist to join our team,...to ensure timely resolution. + Receive, document, and track service requests, ensuring issues are resolved within agreed-upon … more
- TekSynap (Washington, DC)
- …LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and… more
- NuAxis Innovations (Washington, DC)
- **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates… more
- COMSO, Inc (Fort Meade, MD)
- …defined by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like ... Help Desk Level 2 (PIPELINE) -... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- CACI International (Fort Meade, MD)
- Help Desk Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... * * * CACI is seeking a Tier 1/2 Help Desk Specialist to join our team...and incident management for support. + Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls… more
- Leidos (Rockville, MD)
- …individuals who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help / Service Desk support to end users on a variety ... an impact? Leidos currently has an opening for a ** Help Desk Analyst (Tier 1)** . This...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- General Dynamics Information Technology (Annapolis, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more