- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic ** Service Desk Operations Lead ** to support Tier 0-3 ... Service Desk operations for our Digital and AI Team as we...Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions… more
- CACI International (Arlington, VA)
- …Local * * * **The Opportunity:** CACI is seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that ... TOC Service Desk Shift Lead Job...process improvement + Act as escalation point for the Service Desk operations + Ability to be on call… more
- GovCIO (Washington, DC)
- …hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC ... and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations : Oversee daily operations of the Senate's Service Desk ... Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the...is crucial inmaintainingthe Senate's technology infrastructure and ensuring seamless operations . TekSynap is a fast growing high-tech company that… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations ,IT Service Desk ,IT ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …The Service Desk Supervisor is responsible for assisting management with service desk operations and staff development. The supervisor is also ... + Assists with setting goals and objectives for the Service Desk Operations organization. +...desk supervisor or 2 years as a help desk lead + Solid technical and troubleshooting… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Cayuse Holdings (Arlington, VA)
- …on needs to support 24/7/365 operations . **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment ... employment. Minimum Skills: + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations… more
- Cayuse Holdings (Arlington, VA)
- …on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment ... employment Minimum Skills: + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations … more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) +...team lead . **Other Job Specific Skills** + Service Desk background + Understanding of … more
- TekSynap (Washington, DC)
- …IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + **Leadership and Communication Skills:** Demonstratesstrong ... leadership abilities to manage a team of help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + **Customer Service … more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud ... Service Desk Agent EOE Statement We...customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is ... as quickly as possible and minimizing impact to users and business operations . + Prioritize incidents based on urgency and business impact, coordinating immediate… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join...employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …The Guest Service Agent is responsible for registration and check-out, PBX operations , mail and message service all the while providing outstanding ... degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of...period of time. + Familiar with hotel systems and operations , and the ability to enter in information accurately.… more
- Marriott (Arlington, VA)
- …Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations . * Understands the impact Banquet, Event Service and Event ... Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Hotel operations management generalist position that supports Front Desk (including… more
- TekSynap (Washington, DC)
- …Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk , Change Management and Communications, Training, Technical ... (or must meet) + Agile certification highly desired **Overview** We are seeking an Operations Manager to join our team supporting DOS Evolve in Washington, DC Acts… more
- TekSynap (Arlington, VA)
- …Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Epsilon, Inc (Arlington, VA)
- **Systems Administrator Lead ** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- BJs Wholesale Club (Bowie, MD)
- …Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service . The Front End Lead teaches, develops and motivates all team ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more