• Tier 1 Service Desk

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (12/12/24)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
    GovCIO (12/12/24)
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  • Service Desk Analyst - overnight…

    General Dynamics Information Technology (Washington, DC)
    …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
    General Dynamics Information Technology (01/09/25)
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  • Service Desk Operations Deputy

    SAIC (Arlington, VA)
    …internal CDAO and external Advana newsletters and communication channels. + Provide Tier 1 : 16/5 Advana Service Desk Support to customers and users ... seeking a highly skilled and dynamic ** Service Desk Operations Deputy** to support Tier 0-3...+ Maintain and improve internal policies, SOPs, and the Service Desk Playbook for Tiers 1 more
    SAIC (01/16/25)
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  • Customer Support Specialist I (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …Monday-Friday, 7AM-3PM. Hours areNOTflexible. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
    COMSO, Inc (01/16/25)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (11/19/24)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
    Chenega Corporation (11/15/24)
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  • Application Support/Tester

    Koniag Government Services (Vienna, VA)
    …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
    Koniag Government Services (12/28/24)
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  • Help Desk Tier I - TS/SCI…

    General Dynamics Information Technology (Bethesda, MD)
    …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or… more
    General Dynamics Information Technology (11/19/24)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more
    MPR Associates (12/10/24)
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  • Service Desk Agent Junior

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
    ASM Research, An Accenture Federal Services Company (01/14/25)
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  • Service Desk Agent

    William C Brown Inc (Bowie, MD)
    Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
    William C Brown Inc (11/27/24)
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  • Secret Service Desk Admin - Remote

    Insight Global (Fairfax, VA)
    Job Description We are seeking a Service Desk Admin to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. ... Provide supplemental hands-on desk -side support when required. Meet contractual Service ...maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
    Insight Global (01/14/25)
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  • Help Desk Level 0 (Pipeline) - TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service more
    COMSO, Inc (01/15/25)
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  • Deskside Tier 2 Technician

    TekSynap (Silver Spring, MD)
    …+ Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. ... FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
    TekSynap (01/08/25)
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  • Tier I Call Center Support Agent

    TekSynap (Silver Spring, MD)
    …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
    TekSynap (01/08/25)
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  • Help Desk Support

    TekSynap (Fort Meade, MD)
    …**Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ticketing ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
    TekSynap (01/08/25)
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  • SME Computer User Support

    Koniag Government Services (Washington, DC)
    …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One ( 1 ... setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues....Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1 more
    Koniag Government Services (01/07/25)
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  • Journeyman Computer User Support Specialist…

    Koniag Government Services (Washington, DC)
    …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One ( 1 ), Two (2), ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1 more
    Koniag Government Services (11/15/24)
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  • Helpdesk

    ICF (Washington, DC)
    …reports and dashboards for unaccompanied children in care of ORR. + Providing Help Desk ( Tier 0, Tier 1 and/or Tier 2) support to end users ... science related subject. + 2+ years in a help desk role. + 1 + year of experience...diversity, and inclusion of social justice strategies in human service settings. + Strong interest and/or experience in related… more
    ICF (01/11/25)
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