- TekSynap (Washington, DC)
- …resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as ... end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and… more
- CACI International (Forest Heights, MD)
- …Saturday 7:00am - 3:00pm_** **Responsibilities:** This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise ... Tier 1 Help Desk Specialist Job Category: Information...ability to triage and remedy issues on a first call resolution . In addition, there is the need… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- IntelliDyne (Falls Church, VA)
- …on refining and scheduling appropriate training sessions + Develop training documents that support call center operations + Create residual training ... Deputy Call Center Manager Location: Falls Church,...Center Team + Interfaces with clients daily + Support the development of additional IntelliDyne business + Generate… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …+ Handle and resolve customer complaints or concerns, escalating complex issues to Tier 2 support or appropriate departments when necessary. + Maintain ... Secret** **Overview** Responsible for providing exceptional customer service and support by promptly addressing inquiries, clarifying policies, and resolving issues… more
- TekSynap (Arlington, VA)
- …and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support , and other optional task areas to ensure compliance with ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- Eliassen Group (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- TEKsystems (Rockville, MD)
- …in the Rockville, MD area with a need to bring on a Data Center Storage Engineer that has experience supporting Azure Cloud Environment, SuperMicro, NetApp SAN ... Ashburn, VA - travel between, occasional remote. + 5+ Datacenter Operations Support + Process optimization, documentation, and asset management + Administration and… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- CACI International (Washington, DC)
- …to support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple...an escalation point for NOC operations + Pull in on- call support when/as needed. **Qualifications:** _Required:_ +… more
- Fujifilm (Washington, DC)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- CACI International (Washington, DC)
- …who support the Department of Homeland Security (DHS) Network Operations Support Center (NOSC) Infrastructure team. The NOSC provides 24x7x365 support ... incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple...escalation point for NOSC operations + Available to provide on- call support as needed. + Manage Contractor… more
- General Dynamics Information Technology (Mclean, VA)
- …and tracking systems such as Security* Ability to respond to after hour calls "provide on- call support " * Ability to travel 0-20% to local area sites as well ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- William C Brown Inc (Springfield, VA)
- …tracking systems such as Security+* Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- General Dynamics Information Technology (Mclean, VA)
- …reporting and tracking systems such as Security*Ability to respond to after hour calls "provide on- call support " * Ability to travel 0-20% to local area sites as ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of… more