- RELX INC (Alexandria, VA)
- …by driving innovation and excellence. We work collaboratively across user experience , technology, and customer success teams to deliver scalable, ... organization's ecosystem. You will work cross-functionally with user experience , technology, and customer success teams to build scalable, reliable, and… more
- Xcelerate Solutions (Bethesda, MD)
- …+ Experience working with Intelligence Community and Law Enforcement Agencies. + Experience with creating user guides and training end users for software ... User Support Specialist (Intelligence Data Discovery and Tradecraft)...successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the… more
- CACI International (Arlington, VA)
- Senior End User Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... * * * CACI is seeking a Senior End User Technician to join our team in Arlington, VA....federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible… more
- SpaceX (Washington, DC)
- …and reviews to develop integration plans, assist in architectural overviews, and ensure customer success when building out communications and data systems. + ... Sr. Mission Integration Engineer, User Products (Starshield) at SpaceX Washington, DC SpaceX...network operations, security, sales, and account management to ensure customer mission success . RESPONSIBILITIES: + Serve as… more
- Synergy ECP (Annapolis, MD)
- End User System Engineer Annapolis Junction Description SynergyECP is seeking an experiencedSystems Engineerto join our team. The Systems Engineer analyzes user ... Operational Concept that describes the interactions between the system, the user , and the environment, that satisfies operational, support, maintenance, and disposal… more
- Epsilon, Inc (Falls Church, VA)
- …from home based on business needs. **An average day:** As Customer Success Manager, you will drive increased user satisfaction, mission alignment, platform ... ** Customer Success Manager** **Who is Epsilon:**...** Customer Success Manager** **Who is Epsilon:** Epsilon is an...diverse audiences. + Ability to balance technical understanding with user experience priorities. + One or more… more
- IBM (Washington, DC)
- …Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at continually increasing active user adoption of IBM's ... **Introduction** A Customer Success (CS) Technical Specialist or... with RedHat OpenShift and Kubernetes. * Familiar with user experience design using software applications *… more
- EBSCO Information Services (Washington, DC)
- …inclusive mission. Join us to help make an impact. **Your Opportunity** The Customer Success Manager (CSM) partners with EBSCO's Clinical Decisions customers to ... uptake; identify risks and provide interventions as needed Develop and maintain customer facing collateral, including user guides, integration guides, tutorials,… more
- Wilson Language Training (Washington, DC)
- Customer Success Specialist **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together for ... training is growing and is looking to hire a Customer Success Specialist. In this entry-level position,...other internal teams to ensure seamless transitions throughout the customer journey + Minimize churn and optimize user… more
- Norstella (Washington, DC)
- …& deliverables meet the needs of our customers, & that Customer Experience remains high. + Contribute your Client Success expertise to cross-functional ... a "can do" culture and positive environment, advise other Customer Success Managers on account engagement strategy,...& Product Management Teams. + Facilitate an optimal new user on-boarding experience by ensuring users are… more
- ICF (Arlington, VA)
- …and implementing user feedback and research methods/plans tailored to JCDC's Customer Experience framework. + Coordinates approval of PRA related initiatives ... Description ** Customer Experience Senior Advisor** ICF is...services based upon quantitative and qualitative assessments of end user 's needs including leveraging data to inform product, platform,… more
- Capital One (Mclean, VA)
- Center 1 (19052), United States of America, McLean, Virginia Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for ... a Price Comparison Customer Experience Product Manager to join our...form a hypothesis and define metrics to identify the success of product initiatives - this is the role… more
- Ford Motor Company (Washington, DC)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... provide education to requestors to determine prioritization based on tangible benefits and/or user experience . **You'll have ** + Bachelor's degree + 3+ years… more
- Amazon (Arlington, VA)
- … experience principles, techniques and patterns - Experience performing user research and/or gathering quantitative customer data - Ability to prototype ... stakeholders in team goals while also owning their own user experience roadmap. Designers collaborate with Product...the rest of the design community to deeply understand customer needs and advocate on their behalf. Join our… more
- Ford Motor Company (Washington, DC)
- …to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity ... a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of...and building and managing backlogs + 3+ years of experience writing sub-epics, features and user stories… more
- Marriott (Bethesda, MD)
- …as needed. The ideal candidate is primarily a web/mobile graphic designer with experience leading UI/UX disciplines such as developing user flows, wireframes, ... success of our business. CANDIDATE PROFILE Education and Experience _Required_ + 4-year degree from an accredited university...data to inform design decisions. + Ability designing ecommerce user flows. + Experience working in an… more
- CACI International (Washington, DC)
- …analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent ... Synchronize profile information with Active Directory and other sources of user data + Hands-on experience maintaining performance-based human-centric… more
- Dodge Construction Network (Washington, DC)
- …customers to define a clear data driven prioritized product roadmap that provides high customer value and user experience + Collaborate with product managers ... for the product, the Product Owner ensures alignment with customer needs and business objectives. By maintaining and prioritizing...+ Engage directly with customers and stakeholders to define user personas, user 's jobs to be done,… more
- Govini (Arlington, VA)
- …product management for public sector customers + Minimum of five (5) years of experience in customer success , public sector consulting, advisory services, ... professional to drive robust software adoption across Govini's SaaS user base and manage a team of Implementation Engineers....a constructive dialogue to find the best path forward. Success in this role requires deep expertise in Govini's… more
- Marriott (Bethesda, MD)
- …to ensure optimal infusion throughout digital products Provides information architecture / user experience / visual design oversight through review and critique ... for all products to promote a cohesive user experience Produces both innovative high-level design...as development-ready designs with specifications Partners closely with the Customer Experience (CX) teams to ensure continuity… more