- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help / Service Desk support to end users on a variety ... (NRC)** . In this mission we provide Tier 1 Help Desk Support to the...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support ,Information Technology (IT) ... Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+, CE - ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk… more
- General Dynamics Information Technology (Washington, DC)
- …Yes **Job Description:** GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- General Dynamics Information Technology (Arlington, VA)
- …cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL ... Family:** Help Desk **Skills:** Computer Support , Help Desk Support ,Remedy...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates… more
- TekSynap (Chantilly, VA)
- …catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech**... Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support … more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... system. This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring timely resolution of financial… more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support ,Microsoft Office,Troubleshooting **Certifications:** CompTIA Network + ... Our work depends on a Technical Help Desk Professional joining our team to support ...of customer service level agreements. HOW A SERVICE DESK / HELP … more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support... for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical assistance and support ... (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I Help Desk Specialist to support ...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- TRIAEM, LLC (Silver Spring, MD)
- …and licenses. + Provide operational support in the absence of the Help Desk Team Leader, ensuring smooth day-to-day operations. + System Administration & ... Specialist to join our team, providing exceptional IT support for NOAA's Silver Spring, MD facility. This is...Process Improvement & Documentation: + Develop and refine standard help desk procedures, ensuring consistent service… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Manager is responsible for the...resolve, and document issues. + Contact vendors to request service and support with products. + Install,… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...not limited to: + Provide program support as a Service Desk … more
- General Dynamics Information Technology (Chantilly, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support ,Technical Support **Certifications:** Security CE ... And our work depends on a ** Help Desk Technician** joining our team to support ...a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Leidos (Chantilly, VA)
- …team of technical support specialists, overseeing the day-to-day operations of a help desk , ensuring timely and effective resolution of user issues by ... and collaborating with other departments to maintain high customer service standards. **Job Duties:** + Manage the ongoing daily...team in exceeding expectations + Monitor help desk performance metrics, analyze trends in user support… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more