- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager, IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... level analysis and technical support group on the Service Desk . This role will work with other technical teams...+ 8+ years of technical support management experience supporting IT operations. + 8+ years of remote desktop support… more
- IntelliDyne (Falls Church, VA)
- …4+ years of experience in the IT field + Minimum of 3+ years of previous Help Desk experience + Minimum of 2+ years leading a team of employees + Active DOD ... Manager, you will be responsible for providing Tier I IT leadership, network and first base contact support to...Run ticketing reports to determine monthly ticket numbers and agent performance + Provide technical support to end users… more