- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...user through a series of steps todetermineproblem and classify level , priority and nature of the problems and systems.… more
- CACI International (Arlington, VA)
- …Local * * * **The Opportunity:** The Technical Operations Center (TOC) Service Desk Agent provides mid - level support for an Information Technology (IT) ... Technical Operations Center Service Desk Agent Job Category: Information...and incidents that have been escalated by the junior level analysts. * Leverage remote control technology (such as… more
- CACI International (Forest Heights, MD)
- …to resolve VIP incidents by coordination, as necessary. Executes against established Service Level Agreements (SLAs). Documents resolutions and updates self-help ... Tier 1 Help Desk Specialist Job Category: Information Technology Time Type:...software, software configuration control and systems. Functions as a mid - level subject matter expert in legacy customized… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... must be willing and able to deploy anywhere in Zone 2. The Mid - Level FEMA Consultant will include professional and non-professional personnel to provide support… more
- THOR Solutions, LLC (Washington, DC)
- THOR Solutions is actively seeking a highly motivated mid - level Naval Architect to support the United States Coast Guard (USCG)'s Ship Design Team in Washington, ... 10% travel is anticipated for ship checks. Typical Physical Activity: Primarily desk /computer work in an office environment. May involve: repetitive motion. Periodic… more
- THOR Solutions, LLC (Washington, DC)
- THOR Solutions is actively seeking a highly motivated Mid - Level Marine Mechanical Engineer (Auxiliary) to support the United States Coast Guard (USCG)'s Ship ... at the start of employment. Typical Physical Activity: Primarily desk /computer work in an office environment. May involve: repetitive...preferred. + Experience with DoD ACAT I or DHS Level I shipbuilding programs preferred. + Familiarity with ABS,… more
- Leidos (Quantico, VA)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... of related experience (Experience may be substituted with higher level education) **-** **Must have DoD 8570, IAT II...Range - The Leidos pay range for this job level is a general guideline onlyand not a guarantee… more
- Choice Hotels (North Bethesda, MD)
- …and providing records of current asset levels. + Resolving escalations from the IT Service Desk and handling client support requests as well as taking ownership ... team that supports hardware for end-users at the Enterprise level , supports patching, imaging, and software packages. As a...high-quality lodging options from limited service to full- service hotels in the upper upscale, upper mid… more
- G2 Ops, Inc. (Arlington, VA)
- …schedule to meet the needs of our employees and customers. Due to the classification level of the projects we support, we are not able to offer fully remote ... your work is secure. You will have a shiny desk at our G2 Ops office, plus the opportunity...ideal candidate would already possess an active DoD Secret level clearance. Quick Reminder , we are seeking a… more
- THOR Solutions, LLC (Washington, DC)
- THOR Solutions is actively seeking a highly motivated mid - level Marine Electrical Engineer to support the United States Coast Guard (USCG)'s Ship Design Team in ... propulsion. + Write electrical system specifications for concept, preliminary and contract- level designs and ship modifications. + Review marine electrical systems… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …phone, chat, and web-portal). + Manage user requests for assistance via Atlassian service desk platform, prioritizing and carrying issues to resolution. + ... oral and written communication skills. We seek a high level of energy towards providing best-in-class service ...the team to provide helpdesk coverage during an early, mid , or late shift as needed, taking on incidents… more
- Parsons Corporation (Chantilly, VA)
- …this role you will get to **P** **rovides technical support and customer service to the organization's users of computer applications and hardware** **.** **What ... services, software systems engineering and/or application development to restore service and/or identify problems..Special non-commercial systems administrator experience (access… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid - level Tier II Help Desk Technician to begin an exciting ... product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. + Additionally, may interact… more
- Fresenius Medical Center (Lanham, MD)
- …mission, core values and customer service philosophy to ensure quality service while maintaining a high level of efficiency management. **PRINCIPAL DUTIES ... issues as they arise with management of a 24/7/365 service . + Day to day work includes desk and personal computer work and interaction with patients, facility… more
- Sciolex Corporation (Chantilly, VA)
- …Corporation, a fast-growing defense contractor focused on providing the US Government a level of service that surpasses the epitome of excellence. Our core ... support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is… more
- Acclaim Technical Services (Mclean, VA)
- …network services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and knowledge of ... + Resolving technical problems and answering queries by telephone or self- service that involve computer hardware, software, network, system/application access, and… more
- HUB International (Mclean, VA)
- …VA** office. The selected individual will be responsible for managing the trading desk for the centralized wealth management portfolio and trading platform and will ... Knowledge of managed accounts business and trading at the book of business level . + Knowledge of investment management operations and practices including trading and… more
- SHINE Systems & Technologies (Reston, VA)
- …with the ability to get an SCI security clearance with CI polygraph + Junior- mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2-3 ... Service Desk support. + Ability to work... Service Desk support. + Ability to work in a fast-paced...to work in a fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... with the program office, supporting government offices, other contractors, and higher headquarters mid to upper- level staff. Is assigned to support key, critical… more