- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- General Dynamics Information Technology (Washington, DC)
- …ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician . Delivering excellent customer service and quick ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We...of customer service level agreements. HOW A SERVICE DESK / HELP DESK … more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is...**Position hours: M-F, staggered start times** + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite,… more
- Parsons Corporation (Reston, VA)
- …challenges in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician ** . In this role you will maintain Information ... and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and resolution of… more
- Insight Global (Washington, DC)
- Job Description An employer is looking for a Helpdesk Technician to sit in SW Washington DC in support of a large government healthcare contract. The candidate will ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Epsilon, Inc (Quantico, VA)
- **Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing....and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and… more
- TekSynap (Silver Spring, MD)
- …to being fully certified within 30 days of hire) **Overview** We are seeking a Deskside Tier 2 Technician to join our team supporting the FDA in Silver Spring, ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...MD. The FDA IT Help Desk Contract provides support for enterprise IT … more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Red River (Chantilly, VA)
- …to include or escalate to others; you embrace a hard challenge. We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician ... quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work...technical support requests directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible… more
- Gama-1 Technologies (Silver Spring, MD)
- …without notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including ... functions. + Responds to tickets and questions escalated from Tier I Call Center. + Answer user inquiries regarding...manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support… more
- Georgetown Univerisity (Washington, DC)
- …and resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledge base as well as ... law in the place where laws are made. The Tier 2 Support Technician works in a...works in a team environment to provide quality customer service and support within the Information Systems Technology department… more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- Leidos (Washington, DC)
- …in addition to two remote field locations in Boston and Dallas. + The Service Desk team is responsible for providing Tier 2/ Tier 3 end user services and ... **Description** Leidos has an opening for a ** Service Desk Manager** . This opening...contract SLA reporting. + Generate and evaluate ticket queue/individual technician metric reports from ZenDesk. Perform analysis and enhancement… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** Communication,Help Desk Administration,Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:**...DESK AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Account Management Technician I** **Who is Epsilon:** Epsilon is an...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- SAIC (Rockville, MD)
- …work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. ... **Description** **SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC.** **Job...**Responsibilities:** + Provide on-site Tier 2 level deskside support for end user desktops… more
- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service ,Microsoft Office,Remote Desktops,Technical Support,Troubleshooting ... handling of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a… more
- SAIC (Washington, DC)
- …and Education Requirements** Must possess a High School Diploma and 3 years of Tier 2 desk side support experience. Diploma may be substituted with 4 ... is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to...in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware… more