- General Dynamics Information Technology (Bethesda, MD)
- …call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or higher as required + Analyzes customer needs to determine functional ... customer service experience and patience + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite, professional, responsive customer service… more
- TekSynap (Rockville, MD)
- …support to resolve problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate and ... **Responsibilities & Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support,… more
- TekSynap (Washington, DC)
- …and Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution ... escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and...Public Trust **Overview** We are seeking a Sr IT Technician , IT Technician IV to join our… more
- CACI International (Fort Belvoir, VA)
- …of Travel Required: Up to 10% Type of Travel: Local * * * Deskside Support Technician - ( Tier 2), you will act as a model of customer service excellence ... laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment,… more
- Epsilon, Inc (Quantico, VA)
- **AV/VTC Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information ... and audio visual/video teleconferencing. **An average day:** As AV/VTC Technician I, you will be a part of an...level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the… more
- V2X (Springfield, VA)
- …contract award to V2X. #clearance Responsibilities + Possess EPA 608 Type II (or Universal) certification. + Performs facilities and datacenter Heating, Ventilation, ... maneuver in small spaces and lift 50 lbs. + Technician shall be knowledgeable of all current safety policies,...HVAC training / certification. + Possess EPA 608 Type II (or Universal) certification. Security Clearance Requirement: + Must… more
- Parsons Corporation (Reston, VA)
- …domain? We need your help. Our Team is looking for a **Service Desk Technician ** . In this role you will maintain Information Technology (IT) systems and standard ... (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and resolution of problems.… more
- NuAxis Innovations (Reston, VA)
- …The Desktop Technician IV serves as a senior technical resource, providing advanced Tier II support for IT systems. This position requires the ability to ... **Desktop Technician IV** Location **Reston, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer… more
- Epsilon, Inc (Quantico, VA)
- **Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and...similar technical support experience. + DOD 8570 IAT Level II certification compliance is required at hire (Such as… more
- Fusion Technology LLC (Falls Church, VA)
- …Systems Management - Mission Server, Automation and Network Support, Cybersecurity, and Tier II Customer Support; Land Mobile Radio; and Configuration Management ... support + All personnel will work an 12-hour workday + Support customer telephone requirements that include responding to service requests, isolation and repair of telephone troubles + Process requests for all moves, adds, and changes requirements utilizing… more
- General Dynamics Information Technology (Washington, DC)
- …and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support + Maintains a professional attitude and appearance providing ... excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed + Supports continuous improvement in the process and quality of the operations + Provide support for escalated issues from help desk… more
- SAIC (Washington, DC)
- …Provide round-the-clock, on-call services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business Hours. Assist Users with ... motivated, career and customer service oriented Lead Desktop Support Technician to support a role with our federal client....strategies in a Knowledge Based articles and send to Tier I for upload to the KBA repository. Configure,… more
- General Dynamics Information Technology (Arlington, VA)
- …seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in this position you ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...shall be in sufficient detail to allow another support technician , not familiar with the problem, sufficient information to… more
- KaylaTek, Inc. (Washington, DC)
- …sense of belonging, not just a place to work. KaylaTek is seeking a Imaging Technician to provide surge support to a premier Air Force contract at Joint Base ... alternate sites. CERTIFICATIONS REQUIRED: Current DoD 8570 baseline certification for IAT II (one of the following: GSEC, Security+, SCNP and SSCP certifications)… more