- CAI (Annapolis, MD)
- …R3705 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible for receiving requests ... requests. **Job Description** We are looking for a customer service -oriented ** Service Desk Analyst** to...chat. This position will be **full-time** and **remote** and ** 2nd shift ** . **What You'll Do** +… more
- ManTech (Glen Burnie, MD)
- …position supports a 24/7/365 service center. You will have the option of 2nd or 3rd shift . **Responsibilities include but are not limited to:** + Responsible ... seeking a motivated, career and customer-oriented **Tier 1 Help Desk Support Services SME** to join our team in...May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …of 12 hours each; the first shift begins at 6 am and ends at 6 pm. The second shift begins at 6 pm and ends at 6 am. Teams of technicians work an approximate ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- Lincoln Financial Group (Annapolis, MD)
- …**The Role at a Glance** We are excited to bring on a **Customer Service Representative** to join our fast paced, high volume contact center team supporting our ... and grow in this fast-paced environment. As a Customer Service Representative, you will serve as the first point...Available resources: Knowledge Base, team chat groups, chat-based Help Desk support + Regular Schedule: Must be available to… more
- HomeSafe Alliance (Annapolis, MD)
- …moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network ... **About the Role:** **NOTE: Opening is for an Overnight shift : primary schedule will be Monday through Friday 10pm...**Customer Care Supervisor** to provide support to the Customer Service Team. The Customer Service Supervisor will… more
- COMSO, Inc (Fort Meade, MD)
- …Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email and ... chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …this role. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) support via the telephone, email and ... chat. + Provide a high-level of customer service and support to ensure each customer feels they...organization. + Responsible for attending meetings that affect Help Desk Process and Procedures. + Effectively communicate ticket follow-ups,… more
- NCR VOYIX (Annapolis, MD)
- …+ Ability to work independently + Ability to work flexible hours including 2nd shift (3pm-12am ET) PREFERRED QUALIFICATIONS: + Previous experience working on ... an IT Service Desk supporting 500+ customers + 5+ years of IT Experience working with the United States Government + Experience with software deployment and… more
- Windstream Communications (Annapolis, MD)
- …Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better (TM) every day. ** ** **About ... Broadband Technical Assistance Center (BTAC). The BTAC provides first and second level operational support for Windstream's broadband customers. These data customers… more
- CAI (Annapolis, MD)
- …and take second and third shift phone calls and tickets for the IT Service Desk + Use software, such as Remedy or ServiceNow to report, track and resolve ... issues + Escalate alerts and system issues to PM Engineers, Application Engineers and Systems Engineers as needed + Thoroughly and comprehensively document procedures **What You'll Need** Required: + BS degree in Computer Science, Information Systems or a… more
- Cayuse Holdings (Annapolis, MD)
- …will support the US Army Corps of Engineers RITS Program. Provides second -tier support to end-users for PC, server, mainframe applications, and hardware. Handles ... problems that the first tier help desk support is unable to resolve. May interact with...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or… more