- HomeSafe Alliance (Annapolis, MD)
- … department. **POSITION DESCRIPTION** : + Perform quality review of a subset of contact center customer interactions and/or processes to determine department ... make recommendations for process and quality improvement based on customer feedback and contact center ...program + Family Support: Bright Horizons, child and elder care services + Teladoc Medical Experts, second opinion program… more
- Humana (Annapolis, MD)
- …our Medicaid members, to provide the best solutions and outcomes working in a best-in-class contact center . As a Contact Center Representative 2, you ... The initial 120 days of employment as an Inbound Contact Center Representative constitute an appraisal period....an online activity where you will learn more about Customer Care jobs at Humana, try out… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …Vacancies1 Job LevelNon-Management Job CodeN/A Job Description Summary Organization NameCustomer Care Reports toSupervisor, Customer Service Full or Part ... or Customer Assistance Program ( CAP ) + Maintains contact and appropriate follow-up with residential and commercial customers through multiple channels… more
- Conviva (Annapolis, MD)
- …is seeking a dedicated, compassionate and cheerful Work from Home / Bilingual / Call Center Customer Service Representative who is interested in being part of a ... that focuses on excellent service to others. The Call Center Customer Service Representative represents the company...and many other opportunities. **About us** About Conviva: Conviva Care Centers provides proactive, preventive care to… more
- PNC (Towson, MD)
- …and have an opportunity to contribute to the company's success. As a Business Center Assistant Manager within PNC's Retail Banking organization, you will be based in ... guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching… more
- PNC (Glen Burnie, MD)
- …have an opportunity to contribute to the company's success. As a Business Banking Center Branch Manager within PNC's Retail Branch organization, you will be based in ... execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help… more
- Bank of America (Annapolis, MD)
- …us! Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of ... Senior Banker - Annapolis Mall Financial Center Annapolis, Maryland **Job Description:** At Bank of America, we are guided by a common purpose to help make financial… more
- VF Corporation (Towson, MD)
- …the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage ... of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team,… more
- VF Corporation (Towson, MD)
- …Regularly interact with consumers within the store, providing a high level of customer service. + Adhere to policies, procedures and practices that align with ... or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …leadership in assisting with the training, coaching and mentoring of customer care professionals I and staff augmentation contact center + Develops ... schedules including one-stop shop schedule + Assists with 3rd party staff augmentation contact center partner + Analyzes and investigates changes in water usage… more
- Ethos Veterinary Health (Annapolis, MD)
- The Animal Dental Center in Annapolis, MD is hiring a full- time experienced Client Care Specialist to join our Specialty team! COMPANY OVERVIEW The Animal ... Dental Center (ADC) is a dental / oral-surgery only specialty...has been to provide our patients with exceptional oral care by building a trusting partnership with pet owners… more
- Monro Muffler/Brake (Ellicott City, MD)
- …+ Under the direction of management, assists in various aspects of customer care , work order completion and register assistance, facility maintenance, ... management, and in store operations at our Store Support Center in Rochester, New York. If you like helping...- we have a Destination for you at Monro. Contact us to learn more. Destination Monro! - Your… more
- Stanley Black and Decker (Towson, MD)
- … Customer Service Representative (Sr. CSR), you'll be part of our Tools & Outdoor Contact Center team as a hybrid employee. In this role you'll get to: + ... People with a relentless pursuit of excellence. People who care about making things better For Those Who Make...KPI's + Effective communication skills + 2-3+ years of customer service experience; call center environment preferred… more
- Cardinal Health (Annapolis, MD)
- …and pharmacies + Ability to identify, document and submit Adverse Events during customer contact or via received documentation **Qualifications** + Minimum high ... **_What Individualized Care contributes to Cardinal Health_** Delivering an exclusive...specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized… more
- Merck (Annapolis, MD)
- …customers - knowing when/how to seek and provide additional information. + Within select customer accounts, acts as primary point of contact for customer , ... **Job Description** The Virology Customer Representative is a key member of the...in or within a reasonable commuting distance to workload center . + Overnight travel is expected to be about… more
- CVS Health (Annapolis, MD)
- …single point of contact on a client-facing team in a call center environment. Responds to client service requests and issues, including enrollment and billing, ... purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our...Anchored in our brand - with heart at its center - our purpose sends a personal message that… more
- CAI (Annapolis, MD)
- …**Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As Customer Service Representative, you will aid our insurance client by providing ... excellent customer service through inbound and outbound calls and other...provide assistance to members and, if needed, refer to Care Coordination for ongoing assistance + Initiate outreach efforts,… more
- CAI (Annapolis, MD)
- …for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to ... Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative, you will be our client's first...care . + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated… more
- Conviva (Annapolis, MD)
- …records system such as Epic, Athena Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center , ... (1) year of previous experience working in an inbound customer service call center . + High school...and many other opportunities. **About us** About Conviva: Conviva Care Centers provides proactive, preventive care to… more
- Evolent Health (Annapolis, MD)
- …High School diploma or equivalent years of work experience- **Required.** + 5 years of Contact Center experience with a minimum of 2 years of Workforce Planning ... and costly health conditions. Working across specialties and primary care , we seek to connect the pieces of fragmented...to support team leaders on our clinical and call center / customer service teams. This collaboration and… more