- Cleo (Annapolis, MD)
- ** Escalation Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ ... we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional responsible for overseeing… more
- Wells Fargo (District Heights, MD)
- …today. **About this role:** Wells Fargo is seeking a Forward Hire Associate Branch Manager (SAFE) for National Branch Network as part of the Consumer, Small and ... role with a great career path. The Associate Branch Manager Forward Hire is designed to provide a consistent...alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and… more
- Sunrun (Annapolis, MD)
- …belonging. **Sunrun is seeking a highly collaborative and proactive Sr. Affiliate Experience Manager to join our Affiliate Partner team. This role is responsible for ... and end consumers into operational frameworks.** **The Sr. Affiliate Experience Manager will utilize their B2B2C expertise to analyze customer experience metrics… more
- System One (Annapolis, MD)
- Technical Customer Service Account Manager Lead **Employment Type:** Contract/Temp **Date Posted:** 9/24/2024 **Location:** Remote **Pay Range:** $40.00 - $55.00 per ... customer complaints and facilitate resolution and act as the escalation point for other + Handles all data recalls...and support with any service-related issues that result in escalation + Own large and specialty projects for the… more
- Lumen (Annapolis, MD)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... understand and implement sold solutions. + Provide critical date management and escalation support to meet committed delivery objectives. + Validate order details… more
- Marriott (Annapolis, MD)
- …to limit or reduce cost and manage risk. + Functions as an escalation point for any billing issues/disputes. + Facilitates contract audits (eg, billing, standards ... resolution. + Resolves escalated issues in accordance with the governance escalation procedures. + Manages the end-to-end lifecycle process from development through… more
- J&J Family of Companies (Annapolis, MD)
- Manager Clinical Operations, Oncology - 2406214022W **Description** Johnson & Johnson is currently seeking a **Clinical Operations Manager , Oncology.** This ... position can be located remotely within the United States. Manager Clinical Operations is accountable for the operational management and successful country execution… more
- Cleo (Annapolis, MD)
- **Technical Solutions Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our ... and we have experienced tremendous growth over recent years. The Technical Solutions Manager will be the client's primary point of contact and accountable for the… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is looking for a Sr. Project Manager to join our Health PMO team. The candidate should have experience with a civil agency, preferably the ... team members and line managers. Reports to the Product Line Sr. Program Manager . + Manage Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban,… more
- J&J Family of Companies (Annapolis, MD)
- Advanced Practice Solutions Manager (multiple) - 2406206212W **Description** Johnson & Johnson is currently seeking an Advanced Practice Solutions Manager ... At Johnson & Johnson, we all belong. The Advanced Practice Solutions Manager is responsible for innovative solutions to address complex patient concerns surrounding… more
- Leidos (Greenbelt, MD)
- …engineering and operational support at Goddard Space Flight Center. The Mission Services Manager is a vital position responsible for overseeing the NASA planning and ... real-time execution of mission operations. This experienced manager directs a team of Engineers and Communications Operators to ensure that the mission meets its… more
- Allegis Global Solutions (Hanover, MD)
- …Global Solutions is seeking to hire a highly experienced Senior Enterprise Implementation Manager to join our Business Enablement team. The purpose of the Business ... risk and issues, compliance, resource planning, progress reporting and escalation path. + Manage multiple cross-functional workstreams to deliver projects… more
- Evolent Health (Annapolis, MD)
- …Stay for the culture. **What You'll Be Doing:** Evolent is looking to hire a Manager of HR Compliance to serve as a strategic leader and subject matter expert ... changes in, HR Compliance programs highlighting risk management, exposure, and escalation process; develops and delivers process guides and training for employees,… more
- Verint Systems, Inc. (Annapolis, MD)
- …Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer ... + Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and… more
- Rocket Software (Annapolis, MD)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you are part of ... feedback, documenting it along with any appropriate actions. + Act as a critical escalation point and technical resource for L1 to L3, escalating to the senior… more
- Takeda Pharmaceuticals (Annapolis, MD)
- …company to inspire you and empower you to shine? Join us as a Manager , Site Budgeting and Contracting in Cambridge, MA or remotely reporting to the Director, ... + Partner with Study Startup, CRO and Clinical Operations teams as an escalation point for global budget escalations outside of budget parameters. + Leverage leading… more
- SHI (Annapolis, MD)
- …Managersupports our Managed Services Expert Support customers. The Service Delivery Manager isresponsible for the day-to-day management of customer service delivery ... and resolution of incidents, identify trends, and review tickets prior to escalation . + May assist in recruitment processes, maintain service catalog, and develop… more
- SHI (Annapolis, MD)
- **Job Summary** The Technical Account Manager on the Managed Services team serves as clients' main point-of-contact for proactive post-sales managed services ... Support, Services, and others, to address customer needs + Serving as an escalation point for customer concerns + Collaborating with the customer's SHI sales… more
- Target (Upper Marlboro, MD)
- …guests alike. **About the job:** As an **Engineering & Facilities Maintenance Operations Manager ** , you will enable high performance of the supply chain facility by ... develop work plans for emergency repair of critical assets and will oversee the escalation process in the midst of downtime incidents. You will act as an ambassador… more
- Amazon (Columbia, MD)
- …outcomes where the solution isn't understood yet. As a Region Reliability Engineering Manager , you will be be familiar with the technical implementation of creating, ... relentlessly drive improvements through elimination of process, creation of automation, or escalation through owning teams to drive a better experience for our… more